Front Desk Agent

Crescent Hotels & Resorts - - Responsibilities: Greet guests and complete the registration process, including inputting and retrieving information from the computer; Assist guests with check-out, handling payments and using the point-of-sale system; Demonstrate knowledge of hotel information (rooms, rates, packages, promotions) and local area; Use up-selling techniques to promote hotel services and maximize occupancy; Respond to guest inquiries and requests and resolve issues in a timely, friendly manner