Director, Field Excellence and Operations

The Director, Sales Operations & Field Excellence is responsible for leading the design, execution, and continuous optimization of field strategy and Sales Force Effectiveness (SFE) across Ferring Pharmaceuticals.The Director will establish and lead a field-focused Commercial Excellence capability, proactively identifying opportunities to improve field productivity, optimize processes, and drive measurable performance improvements in close partnership with Sales Leadership. This role serves as the enterprise Subject Matter Expert (SME) for Field Excellence, driving the strategic and operational framework behind segmentation, targeting, territory alignment, call planning, CRM governance, and omnichannel field enablement. As part of this scope, the role will also directly support and operationally lead SFE execution for the Uro Oncology Business Unit, ensuring strategic priorities are effectively translated into field execution. This is a hands-on player-coach role with direct leadership responsibility and strong succession potential within Commercial Operations. This role offers high visibility and the opportunity to shape the future of Field Excellence at Ferring.**Responsibilities:** * Establish strong partnerships with Sales Leadership at all levels to understand evolving business needs and identify opportunities to improve field performance.* Engage directly with the field organization on a regular basis to gather insights, challenge existing processes, and identify opportunities for improvement.* Lead the development and execution of field-focused Commercial Excellence initiatives aimed at increasing productivity, simplifying processes, and enhancing overall effectiveness.* Conduct ongoing reviews of field processes, tools, and workflows to identify inefficiencies and implement solutions that reduce administrative burden and improve focus on customer engagement.* Translate field insights and analytics into strategic and operational initiatives, ensuring alignment with business objectives.* Lead cross-functional efforts to implement improvements, ensuring accountability, clear milestones, and measurable outcomes.* Establish governance and tracking mechanisms to monitor performance and ensure sustained impact of implemented initiatives.* Oversee CRM governance and optimization, ensuring systems effectively support field needs and drive high adoption.* Serve as the key liaison between Commercial, IT, and Data teams to prioritize and implement system enhancements.* Support the implementation of commercial technologies and ensure alignment between business requirements and technical solutions.* Ensure high standards of data quality and operational integrity (including DCR processes).* Drive omnichannel readiness, ensuring the field is equipped to effectively engage customers across multiple channels.* Lead and develop the Sales Force Effectiveness and Customer Engagement teams, fostering a high-performing and accountable culture.* Set clear expectations, priorities, and performance standards aligned with business goals.* Provide ongoing coaching and development to team members, building capabilities and preparing future leaders.* Promote a culture of data-driven decision-making, collaboration, and continuous improvement.* Demonstrate leadership maturity and readiness for expanded responsibilities within Commercial Operations.**Requirements:** * Proven experience managing and developing teams.* Deep expertise in SFE, segmentation and targeting, territory alignment, and field analytics.* Strong knowledge of pharmaceutical data sources including IQVIA, DDD, Exponent, LAAD, claims, and Specialty Pharmacy data.* Demonstrated ability to translate complex data into actionable field strategies.* Experience partnering closely with Sales Leadership and engaging directly with field teams.* Experience acting as a bridge between business, IT, and Data teams.* Experience supporting or leading CRM and commercial system implementations.* Experience working in lean environments with high operational ownership. 12+ years of experience in pharmaceutical commercial operations, field operations, or Sales Force Effectiveness.* Oncology or specialty pharmaceutical experience.* Experience supporting product launches or growth-stage brands.* MBA or advanced degree.* Proven track record of building and executing Sales Force Effectiveness capabilities.* Ability to operate effectively at both strategic and tactical levels.* Strong understanding of field dynamics and commercial execution.* Ability to influence senior stakeholders and drive alignment.* Demonstrated success in leading teams and developing talent.* High potential for broader leadership within Commercial Operations.At Ferring, we offer competitive total compensation along with an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. From working hours that respect your lifestyle, a culture that is welcoming and equitable, and the chance to work with the industry’s most impressive people, these are just some of the ways we live our "People First" philosophy. **Our Compensation and Benefits** Benefits for this role include comprehensive healthcare (medical, dental, and vision) with a premium differential, inverse to base salary, to be paid by employees, a 401k plan and company match, short and long-term disability coverage, basic life insurance, wellness benefits, reimbursement for certain tuition expenses, sick time of 1 hour per 30 hours worked, vacation time for full time employees to accrue up to 120 hours in the first four (4) years of employment, and 160 hours in the fifth (5th) year of employment as well as 15 paid holidays per year. We are proud to offer paid parental leave subject to a minimum period of employment at Ferring.**Work Location:** This position is classified as a hybrid role, requiring onsite work at the Parsippany office four days per week and remotely for one day per week.At Ferring, we’re committed to advocating everyone’s right to build a family. That’s why we’re launching our most inclusive and comprehensive family building benefits package yet.The package recognises the complexities of building a family and aims to remove financial barriers associated with fertility treatment and family building options, by providing financial support and a global minimum standard of 26-weeks of paid parental leave. We’ll offer support for fertility treatments, surrogacy programmes, adoption, egg freezing, counselling and related services, as well as paid leave for fertility treatment and adoption procedures.Driven by its entrepreneurial spirit and enabled by a decentralised organisational setup, Ferring will harness its world-class competencies in science and business with other innovative technologies to create solutions for patients and doctors. By developing an understanding of people’s needs, we will deliver personalised healthcare solutions, integrating pharmaceutical products with diagnostics, data, devices, education and support services to optimise health outcomes. Ferring will be the world-leading, most trusted healthcare company in reproductive medicine and maternal health, and a leader in specialty areas within gastroenterology and urology. Each of us at Ferring will contribute to providing innovative solutions to help people live better lives. We will devote significant research and development investment to new therapeutics, life cycle management and next generation healthcare solutions. As a privately owned, specialty healthcare company that operates globally, Ferring will grow revenues at a rate that is 50% faster than the industry average. We will strive for efficiencies in our business and create flexibility to invest in opportunities to build our future. We are, #J-18808-Ljbffr