Technical Service Engineer - Tier 1 IT Support (On-Site)

Mike Collins & Associates Inc

New Charter is hiring a proactive Technical Support Representative (TSR) to provide Tier 1 IT support and be the first point of contact for end-user service requests. The role emphasizes strong troubleshooting, customer communication, and collaboration with NOC, CSRs, and other IT tiers. The TSR will diagnose and resolve Tier 1 issues, escalate complex problems with documentation, and perform routine maintenance while adhering to SOPs. On-site shift schedule is specified in the listing. #J-18808-Ljbffr

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Vacancy posted 6 hours ago

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