Customer Service Representative

Your Opportunity Customer Service Representative Community Choice Financial Corinth, MS As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (such as check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on! What We Offer Compensation The hourly wage for this position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system with e‑learning modules to boost your professional and personal development. Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country. Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. Performance‑based career advancement. Educational Reimbursement Program. Multiple medical insurance coverage options, including telemedicine and a medical spending account (HSA/FSA). Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program. Company‑sponsored life and AD&D insurance. Voluntary benefits such as dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business‑casual dress code that includes jeans and sneakers. *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents and may have additional details and eligibility requirements. What You’ll Do – Essential Duties and Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity in a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office, where applicable, including on‑site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events. Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed. Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time schedule for this position includes, at a minimum, 40 hours per week. What We’re Looking For – Qualifications and Skills High school diploma or equivalent. Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues. Meticulous attention to detail and ability to accurately enter data. Proficiency in using phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted, and their results are considered in accordance with applicable law. Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard. Nice to Haves – Preferred Qualifications and Skills Experience in check cashing, document verification, and/or money order processing. Prior cash handling and cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver's license, auto insurance, and a personal vehicle to use throughout the workday (mileage compensated). Legal and Equal‑Opportunity Disclosure Community Choice Financial® Family of Brands, including its subsidiaries and affiliates (the “Company”), is an equal‑opportunity employer. The Company is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only. Community Choice Financial® Family of Brands uses artificial intelligence (AI) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. #J-18808-Ljbffr