HURD Chevy Automotive Service Advisor

Job Details Location: Chevrolet HURD - Johnston, RI 02919 Salary Range: $40,000.00 - $100,000.00 base + commission per year Title: Service Advisor Responsibilities Answer incoming telephone calls in a welcoming and professional manner. Follow the Initial Customer Contact process: greet customers, identify, confirm, and offer resolution to customer concerns. Communicate with customers what needs to be done according to manufacturer‑recommended service maintenance items and explain costs. Assess customer needs by conducting a vehicle walk‑around and using the company iPad to check vehicle condition, identifying dents, dings, scratches, and obtaining a signed condition report. Obtain a signed Repair Order from customers for the requested services. Explain the multi‑point inspection process. Write complete and accurate repair orders using the CDK system. Provide estimates that are accurate and support upfront pricing. Obtain approval to review findings of multi‑point inspection and associated prices. Obtain approval to proceed with additional service requests. Return repair orders to dispatcher or technician to complete work immediately. Communicate with technicians/dispatchers to clearly understand services required and performed. Follow up with customers during the repair/servicing so they are aware of the status. Receive and process cash or credit payments for all services performed and complete payment and repair order conciliation reports. Upon completion of service, promptly and professionally deliver the vehicle to the customer. Provide final repair‑order explanation of completed services and future recommendations. Performance Measurements Customer Satisfaction Index at region or above. Hours per repair order – monthly average of two hours per repair order. Additional Service Request penetration of 35% or above. Maintain an effective labor rate of 85% of the door rate. Environmental & Physical Requirements Regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear. Might be required to stoop, kneel, crouch, lift up to 25 pounds, or exert a force up to 25 pounds. Benefits Health, dental, life and disability insurance. 401(k) with company match. Flexible spending accounts. Paid time off. Qualifications Communication skills – communicates effectively with others. Time management – managing one’s own time and the time of others. Typing skills – ability to type efficiently to enter repair orders. Mathematics – calculating service costs and counting change. Basic computer skills. #J-18808-Ljbffr BALISE AUTO SALES INC