Operations Manager

Key Responsibilities Lead and oversee the daily operations of the business. Provide leadership and support to the Office Manager and administrative team. Hold employees accountable for productivity, deadlines, and company standards. Improve organization, efficiency, and communication across all departments. Develop, implement, and maintain Standard Operating Procedures (SOPs). Monitor employee performance and assist with coaching and performance improvement. Coordinate with the payroll administrator to ensure payroll is accurate and processed on time. Coordinate with the marketing team and website developer to ensure projects, campaigns, and website updates are completed on schedule. Oversee scheduling, operational workflows, and internal processes. Review KPIs, reports, and operational metrics to identify opportunities for improvement. Ensure an exceptional client experience by maintaining high operational standards. Manage vendors, office systems, inventory, and business resources. Assist with hiring, onboarding, and employee performance management. Report directly to the CEO with solutions, recommendations, and progress updates. Qualifications Minimum 5 years of Operations Management or Business Management experience. Proven leadership experience managing and developing teams. Strong organizational, problem-solving, and decision-making skills. Excellent verbal and written communication. Ability to prioritize multiple projects in a fast-paced environment. High attention to detail and strong follow-through. Professional, dependable, and highly accountable. Preferred Experience Gusto (Payroll) Square GoHighLevel (GHL) Slack Google Workspace Microsoft Office CRM and project management software Website coordination (working with developers, not coding) Marketing coordination The Ideal Candidate We are looking for someone who: Leads with confidence, professionalism, and integrity. Thinks proactively and solves problems before they escalated. Holds people accountable while building a positive team culture. Creates organization and structure where needed. Is highly dependable and follows through on commitments. Thinks like a business owner and takes pride in helping a company grow. Compensation & Benefits $60,000–$70,000 annually, based on experience. 90-day probationary period with structured performance goals. Performance-based salary reviews and advancement opportunities. Hybrid schedule available after successful completion of training and demonstrated performance. Long-term leadership opportunity with a growing company. #J-18808-Ljbffr Arch Angels Expressions, LLC