Intake Specialist - Bilingual 4-day Workweek

Company Description

Girard & Centonzio Veterans Disability Lawyers LLC has over 25 years of experience advocating for veterans’ rights within VA disability law. Guided by the belief that access to benefits is a matter of justice, we combine compassion, expertise, and a deep commitment to service. Our team—including individuals with decades of military service—works collaboratively to provide client-centered, trauma-informed representation to veterans seeking the benefits they have earned.

Based in Lawrence, KS, we represent veterans nationwide before the Department of Veterans Affairs, helping thousands secure critical benefits. We are proud to foster an inclusive, transparent, and supportive workplace culture that values diverse perspectives, lived experiences, and a shared commitment to equity. Our firm prioritizes integrity, teamwork, flexibility, and meaningful advocacy in everything we do.

Role Description

We are seeking an Intake Specialist to join our expanding national practice. This position is based in Lawrence, Kansas, and offers a flexible four-day workweek designed to support work-life balance and long-term sustainability in legal practice.

Responsibilities

The primary responsibility is to assist in setting up and managing the onboarding processes for new and prospective clients who are a good fit for our law firm. The position reports to the Client Intake manager.

• Answering calls, emails, and web inquiries from potential clients
• Gathering case details, timelines, and relevant documentation
• Send engagement letters, fee agreements, and initial questionnaires to promising leads, and follow up to ensure they are signed and returned
• Collecting client data and entering it into the case management system
• Following up with potential clients
• Explaining firm processes and fees
• Escalating urgent matters to attorneys
• Preparing complete intake packets
• Sending out and collecting necessary initial paperwork

Qualifications

Candidates must have a bachelor's degree from an accredited university or college and be conversationally fluent in Spanish.

• Customer service skills to make prospective clients feel welcome
• Conversational Spanish: interviewing clients and correspondence
• High-level listening skills to gain a thorough understanding of claims
• Demonstrated interviewing skills to know which questions to ask to gather more information
• Strong written and oral communication skills to explain next steps and compose client profiles for attorneys
• Ability to proofread typed material for grammatical, typographical, or spelling errors
• Basic understanding of various legal specialties to evaluate the suitability of your firm and recommend other firms as needed
• Organizational skills to keep track of prospective clients’ contact and case information
• Multitasking ability to move quickly from one inquiry to another
• Knowledge of case management, word processing, spreadsheet, email, and database software
• Must work well in a team-oriented environment

Experience in intake with law firms is welcome but not required. We especially encourage applicants from backgrounds historically underrepresented in the legal profession to apply.

Applicants must be willing to undergo a background check in accordance with applicable laws and regulations.

Benefits

Our firm is located in a vibrant downtown environment that supports a live, work, play lifestyle. Lawrence is consistently ranked among the “Top 100 Best Places to Live.” We offer a competitive benefits package, health, dental, long-term disability, 401(k), and paid time off. We are committed to creating a workplace where employees feel supported both professionally and personally.

A resume with at least two references must be submitted to View email address on click.appcast.io by the close of business on July 17th.

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