Care Coordinator

U4Y Care CoordinatorThe Care Coordinator plays a vital role in the success of program participants by managing an assigned caseload of participants, ensuring they are successfully engaged in services, progressing through the program's phased model, and maintaining housing stability. This role prioritizes coordination, accountability, and outcomes by connecting participants to specialized services and monitoring their progress toward education, employment, and permanent housing.Job Duties:Serve as the primary point of contact for participants from intake through program exitComplete intakes, enrollments in HMIS/ETO and/or other internal systems, and initial assessments to identify needs and eligibilityDevelop and oversee individualized case plans aligned with the program's phased modelConnect participants to appropriate services, including Career Services Specialists (CSS), Occupational Therapy (OT), Housing Navigators, Behavioral Health, Medi-Cal, and community resourcesManage a caseload of 45–50 participantsMonitor participant engagement and progress across all phases, ensuring timely movement from stabilization to housing and intervene when barriers or disengagement occurCollaborate with CSS, OT staff, and Housing Navigators to ensure referrals are completed and services are effectively accessedCoordinate care across teams to support measurable progress toward education, employment, and housing outcomesMaintain responsibility for housing stability, including monitoring program compliance and addressing behavioral concerns using a trauma-informed and progressive approachComplete incident reports, documentation, and write-ups as neededWork to prevent terminations through early intervention and coordinationEnsure accurate, timely documentation in HMIS and other systems, including case notes, service connections, and outcome trackingParticipate in regular case conferencing and collaborate closely with staff to ensure youth are actively progressing through each phase of the program model and receiving coordinated support toward housing stability, income development, and independent living goalsPhase 1: Engagement & Stabilization:Complete intake, enrollment, and initial assessmentsIdentify immediate needs and service eligibilityConnect participants to CSS, OT, and behavioral health servicesEstablish initial goals and case plan • Support program compliancePhase 2: Active Participation & Skill BuildingMonitor engagement in education, employment, OT services, and/or mental health / substance useTrack attendance, participation, and progressAddress barriers to engagement and coordinate interventionsSupport income development and program compliancePhase 3: Housing Navigation & TransitionRefer participants to Housing NavigatorSupport program compliance • Support housing readiness and documentationCoordinate with housing staff to ensure smooth transitionPrepare participant for successful program exitQualifications:Minimum of one (1) year of experience in TAY case management, care coordination, homeless services, behavioral health, social services, or a related field working with vulnerable populations. Minimum of one (1) year of experience working with TAY individuals experiencing homelessness, behavioral health conditions, substance use disorders, or system involvement preferred. Demonstrated knowledge of Housing First, trauma-informed care, harm reduction, and motivational interviewing principlesStrong knowledge of local job resources, homelessness systems, public benefits, and community resourcesAbility to work effectively with individuals experiencing complex medical, behavioral health, and housing challengesStrong communication, organizational, problem-solving, and interpersonal skillsDemonstrated ability to maintain confidentiality and manage sensitive informationAbility to work independently and collaboratively within multidisciplinary teamsReliable transportation, valid California Driver's License, and proof of automobile insuranceAbility to lift up to 20 lbs and work in varied indoor/outdoor settingsMust submit to a background check via Live Scan (with ongoing alerts), as required by specific programs, funding requirements and licensing regulationsMust be authorized to work in the U.S.Negative TB test (within required timeframe)Preferred Qualifications:Bachelor's degree in Social Work, Human Services, Public Administration, Psychology, or a related field preferredTwo (2) or more years of experience in employment navigation, homeless services, or case managementKnowledge of San Diego County employment and community resourcesExperience supporting individuals with serious mental illness, substance use disorders, chronic medical conditions, or justice system involvementExperience assisting participants with Medi-Cal, CalFresh, CalWORKs, SSI/SSDI, or other public benefits.Training in Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Crisis Intervention, De-Escalation, Suicide Prevention, or Domestic ViolenceExperience using electronic case management systems such as Efforts to Outcomes (ETO), HMIS, or related databasesBilingual in Spanish preferredBenefits:MedicalDentalVisionLifeAncillary offerings401kIt is the policy of Urban Street Angels, Inc. to ensure equal employment, contractor and volunteer opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic.