Pfister Cafe Server

Pfister Cafe Server

Do you strive to set yourself apart with gracious service and impeccable style? Are you passionate about providing exceptional food and beverage service at Milwaukee's premier luxury hotel? If so, The Pfister is looking for you to join our team and continue its iconic legacy. As a Café Server at The Pfister Hotel, you will take orders, serve food and beverages, and ensure each guest receives warm, professional, and attentive service. You will also maintain a clean, organized station while creating an inviting dining experience for every guest.

About The Pfister Hotel: Built in 1893, The Pfister Hotel has been a Milwaukee icon for nearly 130 years. Recognized for its grand tradition of gracious service and timeless style, The Pfister has proudly held the AAA Four Diamond designation for 46 consecutive years—one of only 11 properties in North America to do so since the program's inception in 1976.

What You'll Be Doing:

• Check station before, during, and after shift for proper setup and cleanliness.
• Greet guests in a friendly and courteous manner, explaining specials or promotions.
• Record guest orders and enter them accurately into the Point of Sale system.
• Retrieve and deliver food and beverages, ensuring accuracy and timely service.
• Abide by all State, Federal, and Corporate liquor regulations when serving alcohol.
• Replenish beverages as needed and check with guests for satisfaction.
• Market and serve desserts, specialty coffees, or promotional items.
• Present checks promptly, process payments, and thank guests.
• Assist bus staff by clearing and resetting tables, including pre-bussing main course dishes.
• Perform assigned side work such as restocking condiments and supplies.
• Maintain cleanliness of service areas and follow health standards.
• Handle cash accurately and maintain self-banking procedures.
• Interact positively with guests and coworkers, maintaining a professional demeanor.
• Perform other duties as assigned by management.

Position Requirements:

• Prior food and beverage service experience required; hospitality background preferred.
• Cash handling experience preferred.
• Ability to maintain service standards, steps of service, and departmental guidelines.
• Knowledge of food and beverage preparation, service standards, and etiquette.
• Familiarity with table settings, service ware, and menu items.
• Ability to read, write, and speak English clearly to communicate with guests.
• Ability to remember, recite, and promote menu items.
• Ability to transport trays up to 30 lbs. through crowded areas.
• Ability to operate POS systems and handle orders/payments.
• Professional appearance and demeanor at all times.
• Ability to remain self-motivated during slow periods.
• Must adhere to Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.

What's in It for You:

• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
• Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.
• Discounted parking and "two-for-one" Marcus Theatres movie tickets.
• Career growth opportunities, with transfer options across properties while maintaining service credit.
• Paid Time Off.

Job Type: Part-Time, Hourly Pay Rate: $7.47 per hour

About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People," striving daily to create extraordinary experiences for guests and associates alike. With a growing portfolio of 15 U.S.-based hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Pfister Hotel is an Equal Opportunity Employer.