Help Desk Tech

LOCATION: Northern Waters Casino Resort/Tribal Government SUPERVISOR: IT Director EMPLOYMENT: Full Time SALARY/PAY RATE: $20.00 - $24.00/Hour(Non-Exempt) LICENSE STATUS: Key-Employee DESCRIPTION: TechnicianI would focus on backend infrastructure including servers, firewalls, switches,and network cabling. Additionally, this position may require development ormaintenance of internally written applications, websites, and services. Primary Responsibilities: Provide excellent service to guests, internaland external, through active guest engagement and positive attitude. Supports the IT Service Help desk functions. Supports and implements various servers andnetworked services. Supports and implements firewalls and switches. Installs hardware and installs software. Consistently mentors the Computer Technician Iand II position. To remain in compliance with Casino Regulatorypolicies and procedures, employees are required to attend all necessarymeetings and training facilitated by Management. Due to the dynamic Casino Environment from timeto time, we require employees to be flexible and assume other responsibilitiesassigned by management. Skills & Qualifications:

MINIMUM QUALIFICATIONS:

High school diploma or GED. 2- or 4-year degree in computer-related field or5 years of experience. Ability to communicate effectively, orally, andin writing is required. Must be friendly, energetic and a good listener. Must be able to think logically and graspabstract concepts. Other duties as assigned by the IT Director Must pass background checks and otherpre-employment screenings necessary to receive and maintain a GamingLicense.

PREFERRED QUALIFICATIONS:

Experience in computer networking and deploying a Category 5/5e/6-based ether net (including running cable and terminating ends) is preferred. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Must be able to pass a pre-employment drugscreen and applicable background checks related to the position.

PREFERENCE FOR HIRING:

Enrolled LVD Tribal Member Parents/Legal Guardian of LVD Tribal memberchildren and spouses of Tribal Members Other Native Americans All Others DateApproved by LVD Gaming Commission:05/16/2023. Date Approved by the Public Enterprise Finance Commission(PEFC): 08/29/2023. A fun, safe, fast paced work environment Employee Meal Discounts Gas Discount at Citgo C-Store Golf Discounts Paid Lunch Paid Holidays Access to training programs Great Benefits for Full Time Employees offered after 90 days of employment: LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee. Health – Offering 14 different medical coverages. #J-18808-Ljbffr Northern Waters Casino Resort