HCSS Customer Services Coordinator (Graphic Design & Printing)

Job Title

Energetic, self-starter with the ability to work independently and as part of a team.

Coordinates and performs daily office operations to provide excellent customer service to our UTMB clients. The position requires strong customer service and record keeping skills. This position is a client liaison for a wide range of print media services and products for UTMB and its customer base.

Primary Responsibilities:

1. Customer service liaison, ensure prompt and efficient responses to customer requests
2. Primary front desk person, answer phones, job entry and routine estimating utilizing Print Management Software.
3. Runs cost reports, prepare customer and internal spreadsheets, filing and records retention.
4. Oversee shipping and receiving of outgoing and incoming packages.
5. Promote/Communicate to customers about benefits of utilizing Graphic Design & Printing Services
6. Adheres to internal controls established for department
7. Performs related duties as required

Additional Support:

• Deliver and/or retrieves materials as instructed
• Assist production staff as needed

Required Education/Experience:

High school diploma or equivalent and three years of related experience.

Must have proficiency with cross-platform use of PC applications such as Microsoft Outlook, Microsoft Word, and Microsoft Excel.

Equipment:

Standard office equipment

Operation of university vehicles, trucks or vans.

Working Environment:

Standard office and print production environment

Continuous reaching, standing and moving.

Ability to move and lift up to 30 lbs.

• This is a contract position through UTMB HealthCare Systems Staffing (the in-house staffing agency for UTMB). No benefits are associated with this position.*

Compensation:

• Hiring Range: $21.50