Accounts Receivable Specialist

Join Ashley Furniture's Finance TeamBuild Your Career with Ashley Furniture- Where Innovation Meets ComfortWho We Are:At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.Summary:Join Ashley Furniture's Finance team as an Accounts Receivable Specialist, where you'll manage retail store accounts receivable across multiple markets. This role combines analytical skills, customer service excellence, and financial expertise to reduce bad debt, resolve disputes, and ensure accurate collections processes. You'll work at the intersection of Corporate Finance, retail stores, and customers, solving problems, processing payments, and maintaining the financial integrity of our retail operations.Responsibilities:Monitor and oversee multiple retail store market accounts receivable.Audit daily posted sales, customer deposits, collections, disputes, and reconciliationsCreate and review receivables reports daily with the ability to correct authorized balancesReview all accounts receivable for assigned enterprise retail storesProvide store personnel with necessary information and supportMaintain accounts receivable operational standards through examining customer payments, payment history, and payment terms codesReview all payments to ensure proper application to sales ordersMake adjustments as needed to correct payment applicationsComplete month-end processes for retail according to standard operating proceduresCollect on NSF (non-sufficient funds) checks as neededWork with Corporate Finance, retail stores, and customers to resolve disputesResolve credit card disputes according to standard operating proceduresEnsure all dispute resolution deadlines are metCollect on past due accounts with professionalism and persistenceAssist team members with difficult customer situations and issuesProcess fraud claims with necessary documentation within assigned deadlinesCollaborate with local law enforcement for investigations as neededProcess and compile supporting documentation for retail accounts receivable audit selectionsReview scanned finance paperwork and documentationAdvise store personnel of issues and collaborate to resolvePerform data analysis to determine the root cause of issuesMake recommendations and changes for adjustments and improvementsComplete and update specified reporting according to standard operating proceduresMaintain prompt, efficient, and accurate data entryQualifications Required:EducationAssociate degree in Business or related field (or equivalent work experience)Experience3 years of credit or finance experienceAdditional Qualifications, Preferred:Opportunity for domestic travelFlexible schedule with willingness to work extended hours when necessaryProficient computer skills, including Microsoft Office Suite, especially MS ExcelDocument management systems experienceStrong analytical and problem-solving skillsData analysis and interpretation abilitiesAccurate and efficient data entry skillsStrong attention to detail and accuracyExcellent verbal and written communication skillsExcellent interpersonal skillsEffective time management and organizational skillsWorking knowledge of Continuous ImprovementAbility to maintain strict confidentialityAbility to handle multiple projects simultaneously within established time constraintsWork Environment:This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.Pay: $22.00/hourBenefits We Offer:Health, Dental, Vision, Employee Assistance ProgramPaid Time Off; increases with years of serviceGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesTuition AssistanceAshley Wellness Centers (location specific)401(k) and Profit SharingLife InsuranceOur Core Values:Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.