Student Success Advisor

Student Success Advisor

AMDA College of the Performing Arts, with campuses in New York City and Hollywood, is one of the foremost post-secondary performing arts colleges in the country. AMDA offers various pathways for students to receive unparalleled performing arts education taught by world-class industry professionals, including Professional Conservatory Certificates as well as undergraduate and graduate degrees (Bachelor of Fine Arts, Bachelor of Arts, Associate of Occupational Studies, Master of Fine Arts, and Master of Arts).

Position Summary

The Student Success Advisor supports student engagement, development, retention, and overall success by providing individualized advising and coaching, connecting students with campus and community resources, and assisting with student-success programming and early-intervention efforts.

The Student Success Advisor serves as an initial point of contact for students experiencing academic, personal, interpersonal, or adjustment-related challenges. The position works collaboratively with Student Affairs, Academic Affairs, Counseling Services, Accessibility Services, faculty, and other campus partners to identify barriers to student success and coordinate appropriate support.

This position reports to the Assistant Director of Student Affairs & Residential Life.

Primary Responsibilities

• Provide individualized advising and coaching to support students' academic progress, engagement, and overall success.
• Serve as an initial point of contact for student concerns and connect students with appropriate campus resources and support services.
• Conduct regular outreach and check-ins with assigned students to monitor academic progress, attendance, engagement, and wellbeing.
• Assist students in navigating institutional policies, procedures, expectations, and academic-related concerns.
• Support students in their transition to higher education and integration into AMDA's academic, artistic, and creative community.
• Identify students who may benefit from additional support and initiate timely outreach and referrals.
• Respond to student-concern reports and assist with follow-up and early-intervention efforts.
• Collaborate with Student Affairs, Academic Affairs, Counseling Services, Accessibility Services, faculty, and other campus departments to support student needs.
• Provide baseline academic guidance and help students develop strategies related to time management, organization, communication, self-advocacy, and academic success.
• Support institutional efforts to improve student persistence, retention, and graduation.
• Recruit, train, supervise, and provide ongoing support to Student Success Peer Mentors.
• Assist with the development and facilitation of workshops and programs focused on student development, life skills, wellbeing, and campus engagement.
• Support orientation, welcome activities, and other campus-wide student programs and events.
• Maintain accurate, timely, and confidential records of student meetings, outreach, referrals, and follow-up activities.
• Recognize concerns requiring escalation and promptly refer complex, sensitive, or urgent matters to the Assistant Director or other appropriate campus personnel.
• Participate in departmental meetings, committees, and institutional initiatives as assigned.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree required.
• Minimum of one year of related professional experience required; experience in student affairs, student success, academic advising, higher education, or a related area preferred.
• Experience working with college students or facilitating student programming preferred.
• Strong interpersonal, written, and verbal communication skills.
• Ability to build supportive and professional relationships with students while maintaining appropriate boundaries.
• Strong organizational, administrative, problem-solving, and time-management skills.
• Demonstrated empathy, objectivity, self-awareness, sound judgment, and initiative.
• Ability to manage sensitive student information with professionalism, discretion, and confidentiality.
• Ability to recognize concerns requiring referral or escalation.
• Ability to work collaboratively in a team-oriented, cross-departmental environment.
• Ability to work effectively with a diverse population of students, faculty, and staff.

Supervisory Responsibilities

This position supervises Student Success Peer Mentors (Student Workers) and may assist with coordinating student workers supporting Student Success and Student Affairs initiatives.

Position Information

• Classification: Full-time, hourly, nonexempt
• Work location: AMDA New York campus
• Schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m.
• This is a fully in-person position. Remote or hybrid work arrangements are not available for this role.
• Occasional evening or weekend work may be required to support orientation, student programming, and other campus events.
• Compensation: $24.00–$26.00 per hour

Placement within the range will be based on experience, qualifications, and internal equity considerations.

Commitment to Diversity

AMDA is fully committed to diversity, inclusion, and equity throughout the teaching and learning process. We encourage applications from individuals with experience working with students from diverse backgrounds.

Successful candidates will demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and racial and ethnic backgrounds of our students, including factors that may affect students' development, experiences, and learning styles. Members of traditionally underrepresented groups are encouraged to apply.

Equal Employment Opportunity

AMDA provides equal employment opportunities to all employees and applicants for employment. AMDA prohibits discrimination and harassment based on any characteristic protected by applicable federal, New York State, or New York City law.

This policy applies to all aspects of employment, including recruitment, hiring, placement, supervision, promotion, working conditions, compensation, training, transfer, discipline, layoff, and termination.