Teller - East Texas

Teller - East Texas

The Teller is a front-line ambassador for Credit Union of Texas, responsible for accurately and efficiently processing member financial transactions while delivering an exceptional, personalized service experience with every interaction. The Teller identifies member financial needs through active listening and conversation, recommends appropriate CUTX products and services to meet those needs, and contributes to branch sales and service goals. The role operates within strict regulatory, security, and confidentiality requirements and uses CUTX-approved technology and AI-assisted tools to support accurate transaction processing and member needs identification.

Accurately and efficiently process member transaction requests, including deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier's checks.

Deliver an 'unexpected experience' by providing consistently outstanding service to internal and external members with every interaction.

Balance cash drawer and transactions daily in accordance with established procedures; research and resolve discrepancies promptly.

Greet members warmly, listen actively to identify financial needs, and provide accurate information about CUTX products, services, and account features.

Identify member financial needs through conversation and review of account activity, and recommend appropriate CUTX product and service solutions.

Meet or exceed individual sales and service goals (referrals, product recommendations, member satisfaction) established by branch leadership.

Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when needs extend beyond the Teller's scope.

Remain compliant with all applicable financial regulations, including BSA/AML, OFAC, Regulation CC (funds availability), USA PATRIOT Act/CIP, and CUTX privacy and security policies.

Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and any transaction that triggers Currency Transaction Report (CTR) or Suspicious Activity Report (SAR) review thresholds.

Perform job duties within CUTX bylaws, regulations, Board of Directors policies, established internal and external service standards, and documented work procedures.

Protect member non-public personal information (NPI) and other sensitive information by maintaining confidentiality and adhering to CUTX's privacy policy.

Accept responsibility for branch security by safeguarding keys, combinations, documents, records, cash, and negotiable items in accordance with dual-control and other security procedures.

Follow opening, closing, and cash-handling procedures, including cash limits and overage/shortage reporting.

Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.

Participate in pilots of CUTX-approved AI tools that support transaction accuracy, member-needs identification, and knowledge lookup; provide feedback and adopt approved enhancements.

Complete all assigned compliance, product, and AI training within required timeframes.

High school diploma or General Education Degree (GED) required.

Minimum six (6) months of similar or related experience (cash handling, retail, customer service, or financial services).

Prior teller, cashier, or financial services experience preferred.

Prior credit union or community bank experience preferred.

Bilingual English / Spanish preferred.

Goal-oriented and self-motivated to meet sales and service expectations.

Service-oriented with a genuine interest in helping members.

Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.

Strong active listening skills to identify member needs.

Strong written and verbal communication skills.

Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment.

Team-oriented with the ability to work collaboratively in a branch setting.

Basic mathematical ability — comfort with figures, percentages, and balancing.

Working knowledge of (or willingness to learn) BSA/AML, OFAC, Reg CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.

Proficiency with standard office technology and the ability to learn CUTX core banking and teller systems.

This role is performed on-site at the assigned CUTX branch location during posted branch hours, which may include Saturdays. The work environment is a standard branch office setting with no hazardous or significantly unpleasant conditions. Essential physical activities include the ability to remain stationary at a teller station for extended periods; use fingers and hands for repetitive motions such as typing, counting cash, and handling documents; grasp and manipulate currency, coin, and negotiable instruments; communicate clearly by voice with members and coworkers in person and by phone; hear normal conversation; visually inspect documents, identification, and currency for accuracy and authenticity; occasionally stand, walk, stoop, kneel, or crouch; and occasionally lift and move up to 20 pounds (e.g., coin bags, supplies). Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role, consistent with the Americans with Disabilities Act and CUTX policy.