Product Manager, Client Portal — Analytics & Experience

Requirements This role is well-suited to an early-career PM (2–4 years of experience) who is excited to own a high-impact product, work deeply with data, and operate at the intersection of customer experience and operational efficiency

• 2–4 years of product management experience delivering digital products
• Experience building or enhancing B2B SaaS products, dashboards, or workflow tools
• Strong analytical foundation and comfort working with data to define metrics and evaluate impact
• Demonstrated ability to ship iteratively in partnership with engineering and design
• (Desirable) Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans
• (Desirable) Experience building analytics or reporting products
• (Desirable) Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement
• (Desirable) Experience working closely with client-facing or operational teams
• You are comfortable using data as a storytelling device — both internally and in customer-facing products
• You bring structure and clarity to complex workflows
• You have strong ownership instincts and follow-through
• You are collaborative and build trust across commercial, operational, and technical teams
• You are excited to grow quickly and take on increasing responsibility

What the job involves We’re seeking a driven, analytically strong Product Manager to lead the continued evolution of Rightway’s Client Portal — the customer-facing application that enables employers to access performance data, track implementation progress, collaborate with Rightway, and understand the impact of their pharmacy benefit

• The Client Portal is an established product used regularly by our customers. Clients value the experience today and are eager for deeper analytics, more self-service insight, and greater transparency into implementation and renewal workflows. At the same time, our internal teams need more structured tooling to reduce manual processes and custom reporting
• This role will take ownership of the Client Portal and help transform it into:
• A scalable self-serve analytics product that reduces reliance on custom reporting
• A structured implementation platform that improves launch transparency and efficiency
• A differentiated surface that strengthens client retention and supports sales conversations
• You will lead a dedicated squad of 3–4 U.S.-based engineers and a designer, working closely with Client Success, Implementation, Analytics, Sales, and Operations teams
• Define and execute the roadmap for the Client Portal, balancing customer insight, implementation efficiency, and internal operational scale
• Prioritize initiatives that increase portal adoption and engagement across our employer base
• Partner with leadership to evolve the portal into both a core customer experience surface and a strategic sales asset
• Design and ship intuitive dashboards that allow clients to explore pharmacy performance cost drivers, utilization trends and population health insights, Prior authorization and eligibility escalations, and program impact/ROI
• Translate complex healthcare and pharmacy data into clear, usable product experiences
• Reduce reliance on custom analytics requests by building flexible, scalable reporting capabilities
• Partner closely with data and engineering to ensure reporting accuracy, proper instrumentation, and long-term scalability
• Partner with clinical teams to develop a high-signal workflow that supports outreach and behavior change, including:
• A prioritized, ranked “chase list” of members based on estimated intervention value
• Member context (condition, medication usage) and clinically appropriate alternatives
• Clear explanations that help clinical teams act confidently and consistently
• Ensure outputs are practical for real outreach operations (not just analytics), and iterate with fast feedback loops
• Create structured implementation tracking experiences that clearly outline required inputs and documentation, provide milestone visibility and launch readiness tracking, Improve transparency for clients and internal teams
• Streamline document sharing, renewal workflows, and ongoing client collaboration
• Identify operational bottlenecks and convert them into durable product solutions
• Improve implementation efficiency, measured by increased implementations per specialist
• Translate stakeholder needs into clear requirements, user stories, and measurable success metrics
• Lead backlog prioritization and agile ceremonies for a remote squad of engineers and a designer
• Partner closely with Client Success, Implementation, Analytics, Sales, Operations, and Legal teams
• Use product analytics and customer feedback to continuously iterate and improve

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