Operations Manager

Overview About The Company Built on a foundation of integrity, respect, and commitment, JPI stands out as one of the most active real estate developers and builders in the nation. For more than 35 years, JPI has designed and developed communities with best-in-class homes and amenities. JPI is committed to data-driven management and continuous improvement. Its team of experts utilizes data – including unparalleled market research, proven business processes, and proprietary models – to ensure that every decision is strategic, focused, and produces exceptional multifamily communities with the best risk-adjusted returns. More than just great communities, JPI is focused on leaving a lasting impact on the communities where we build and is continually committed to “Building What Matters.” JPI operates as a subsidiary of Sumitomo Forestry, which is recognized as one of the largest home builders in the United States. Responsibilities Project Coordination and Lifecycle Management: Coordinate and track the implementation of predevelopment and preleasing checklist milestone tasks for all projects (active and pipeline properties). Manage and coordinate the full lifecycle of up to 10 projects. Track completion of start-up checklist and management company deliverables; start-up budget, rent schedule, year one operating budget, and staffing plan. Attend the 90, 60, and 30-day construction declaration walks as a representative for portfolio management. Provide a timely recap of each event to the portfolio management team. Attend mandatory QC mockup reviews, acceptance walks and set the standards unit walks as a representative for Portfolio Management. These include the Building Exterior Mockup (Second Mockup Review), Field Unit Interior Finishes Mockup, Second Clubhouse and Amenities Acceptance Walk, and Set the Standards Unit Walk. Provide a timely recap of each event to the portfolio management team. Manage construction and quality control communications for portfolio management and property management teams. Marketing and Branding: Schedule, coordinate and manage property creative/branding meetings with portfolio management, design and development. Review and provide feedback and recommendations to improve property marketing initiatives (printed collateral, website/digital marketing sites, promotional materials). Regularly review websites, social media pages, and all digital media content for accuracy and best content presentation to maximize ROI. Lead marketing initiatives with focus on traffic trends and market demand. Evaluate the 4Ps of the community (People, Pricing, Product, Promotion) with emphasis on People and Promotion. Collaborate with vendors on interior design, collateral, website design, and branding activities. Design and Innovation: Participate in and provide recommendations during the design process for components affecting property operations (floor plans, club/office layout, resident amenities, unit and club finishes, furniture/fixture selections). Research and introduce cutting-edge technologies in portfolio management related to design features, resident amenities, resident services, and marketing initiatives. AI and Automation: Use approved enterprise AI tools to draft, summarize, analyze, and accelerate everyday work. Review AI-generated outputs for accuracy, tone, and appropriateness; follow company data handling and confidentiality policies. Participate in AI training and adoption campaigns. Use AI assistants to reduce manual effort on routine tasks (email drafting, meeting notes, document summarization, basic research). Education, Work Experience, and Physical Requirements Bachelor’s degree in Marketing or related field, preferred. Minimum of 4 years of experience in property management as property manager or marketing manager, with new construction/lease-up experience, preferred. Knowledge and use of social media platforms and online marketing tools. Working experience with Onesite, Yardi, Revenue Management Software, MS Office suite is required. Understanding and working knowledge of web-based analytics and social media platforms. Ability to manage operations and marketing plans to achieve business plans for real estate assets, especially lease-ups of multifamily communities. Strong organization skills and the ability to manage multiple projects and priorities. Why work for us / Benefits 35-year track record of developing multifamily communities with responsibility, accountability, and integrity. Competitive compensation and comprehensive benefits package including: bonus program, PTO, holidays, medical/dental/vision and life insurance, 401(k) with company match, health savings account, flexible spending accounts, paid parental leave, paid volunteer time, tuition assistance, phone reimbursement, associate referral bonuses. #J-18808-Ljbffr