Security Operations Center (SOC) Lead

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

POSITION SUMMARY

We are seeking an experienced Security Operations Center Lead to manage our SOC team in protecting the museum's collections, visitors, and staff through strategic oversight, incident management, and operational excellence. This leadership role requires someone who can effectively manage a team of SOC Operators, optimize multi-system monitoring operations, develop and enforce standard operating procedures, and understand automated workflow logic to ensure comprehensive security coverage while balancing institutional security needs with visitor experience and the museum's educational mission. This position is based in the museum's Security Operations Center with responsibility for 24/7 operations. While primarily working standard business hours, the role requires flexibility to respond to emergencies, cover operational gaps, and maintain presence during high-activity periods including exhibition openings, special events, and institutional functions. The position requires occasional evening and weekend work. The lead must be available for emergency callback and incident response outside normal working hours. The supervisor must demonstrate sound judgment in an environment where security decisions directly impact irreplaceable cultural treasures, visitor safety, and the museum's reputation and educational mission. This position reports directly to the Security Manager. Responsibilities Team Leadership and Supervision Directly oversee the SOC team including security operators and support staff on a 24/7 basis Assign tasks and schedule personnel to ensure adequate coverage across all shifts Monitor team performance through observation, metrics analysis, and quality assurance reviews Provide guidance, coaching, and mentorship to ensure effective operations and professional development Conduct performance evaluations and provide constructive feedback to team members Address personnel issues and conflicts in accordance with HR policies and procedures Foster a positive team culture that emphasizes vigilance, professionalism, and continuous improvement Policy and Procedure Management Develop, implement, and enforce security protocols and standard operating procedures for SOC operations Ensure all security protocols are followed consistently across all shifts and personnel Review and update SOPs regularly based on operational experience, incidents, and emerging threats Incident Management and Response Manage security incidents from initial alert through resolution, ensuring appropriate escalation and response Make critical decisions during complex or high-stakes security events Coordinate with law enforcement, fire services, and emergency management agencies during critical events Conduct post-incident reviews and implement lessons learned to improve future responses Ensure all incidents are properly documented, analyzed, and reported according to institutional policies Training and Development Design and deliver comprehensive training programs for new SOC Operators Provide ongoing training to existing personnel on best practices, system updates, and emerging threats Develop training materials, documentation, and standard operating guides Conduct drills and exercises to test emergency response capabilities Support professional development and certification opportunities for team members Systems Management Oversee operation of Lenel OnGuard and all integrated security management platforms Evaluate new security technologies and recommend system improvements or upgrades Maintain accurate and comprehensive records of all security incidents and responses Ensure all incidents are documented according to policies and legal requirements Generate regular reports on SOC operations, incident trends, and performance metrics for museum leadership Analyze security data to identify patterns, vulnerabilities, and opportunities for improvement Continuous Improvement and Strategic Planning Identify areas for improvement within SOC operations and develop implementation plans Implement changes to enhance efficiency, effectiveness, and security posture Manage SOC budget including staffing, equipment, training, and system maintenance Develop short-term and long-term strategic plans for SOC evolution and enhancement Core Competencies Leadership and Team Management: Ability to inspire, motivate, and develop a high-performing security team across multiple shifts Strategic Thinking: Capacity to align SOC operations with institutional goals and anticipate future security needs Policy Development: Skill in creating clear, comprehensive procedures that can be consistently executed by staff Workflow Design and Automation: Advanced understanding of conditional logic and ability to design efficient automated security workflows Analytical and Problem-Solving: Ability to analyze complex situations, identify root causes, and develop effective solutions Communication Excellence: Clear and persuasive communication with diverse audiences from line staff to executive leadership Change Management: Skill in implementing operational improvements while managing resistance and maintaining team morale Technological Proficiency: Advanced knowledge of integrated security systems and ability to leverage technology for operational advantage Qualifications Minimum 5 years of progressive experience in security operations, with at least 2 years in a supervisory or management role Extensive experience operating in a security operations center or similar multi-system monitoring environment Experience in a museum, cultural institution, gallery, library, or similar environment with high-value assets and public access Bachelor's degree in criminal justice, security management, emergency management, or related field preferred; equivalent experience may substitute Skills Expert-level proficiency with Lenel OnGuard and integrated security management platforms Advanced understanding of conditional logic, workflow automation, and system integration architecture Strong leadership and personnel management capabilities Exceptional written communication for policy development, incident reports, and executive briefings Excellent verbal communication and presentation skills for training delivery and stakeholder engagement Proficiency with data analysis tools and ability to generate actionable insights from security metrics Project management skills including planning, resource allocation, and execution Proficiency with Microsoft Office suite and security-specific software applications Knowledge Advanced knowledge of security operations center best practices and industry standards Comprehensive understanding of physical security principles, technologies, and methodologies Expert knowledge of access control systems, video management systems, and intrusion detection Knowledge of integration between physical security, cybersecurity, and IT infrastructure $67,000 - $76,000 a year

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

VALUES

Our internal and external practices are shaped by the following beliefs and behaviors. People First We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. Inspired We believe that art can move you to feel, think, reflect, and act. Collaborative We believe that nimble thinking and working together yield exponential results.

STRATEGIC PRIORITIES

Narrative Art Amplify the social impact of storytelling and illustration. Community Connect to a broad and diverse public. Operational Excellence Create a healthy and durable institution. All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve. Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s). #J-18808-Ljbffr Lucas Museum