Sr. Service Parts Quality Engineer

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Utilizing Rivian processes based on industry standards from market leaders in automotive quality, the Service Part Quality Engineer (SPQE) will work directly with the parts, quality, field, production and Product Development teams to address non-conforming material concerns in the incoming receiving and shipping areas of the service network. Service Part Quality Engineers will research suspect population of non-conforming material, develop inspection criteria and procedures with estimated labor time, and follow-up with the service network to complete inspections in a timely manner. Dependent on the issue, the SPQEs will lead problem solving principles to establish clean points, corrective actions, and containment plans; as applicable, SPQEs will pursue chargeback for issues that are found to be supplier fault. This role requires cross-functional leadership to determine actions internal and external to Rivian This is an individual contributor role, and the position is located at Rivian Part Distribution Center in either Shepherdsville, KY., Carneys Point, NJ, or Haslet, TX Responsibilities Responds to the supplier quality issues by implementing containment actions and starting the initial problem-solving process. Follows up and holds suppliers accountable for completing root cause and preventative actions for containments, and supplier chargebacks as applicable Acts as onsite liaison for part quality issues, supplier visits, rework requirements for the Part Distribution Centers Leads cross-functional discussions effectively and efficiently to address suspect parts and associated corrective actions, providing visibility to affected parties Works with PDC teams to ensure proper communication of issues, execution, and accountability of service level agreements Has expertise in supply chain management, understanding supply and demand of needed products for the service network and escalates risks to affected teams Ensure key metrics are met and reports on achievement of targets as related to the PDC and service part quality requirements Qualifications BS in Engineering, BA Supply Chain, or other relevant experience preferred 3-7 years of quality related experience or relevant logistics / manufacturing quality experience Proficiency in JIRA and 3DX tools (ENOVIA, CATIA) Demonstrates understanding of supplier proposed containments with ability to provide feedback to proposals for improvements Demonstrated knowledge of automotive quality processes and problem-solving methods Strong self-starter and works well being proactive Ability to work in a diverse and dynamic team environment Leads internal and external entities to support what's best for Rivian and its customers Able to pivot quickly and plan effectively to address evolving business needs Effective technical and professional communication skills to lead complex problem solving strategies Effective listening skills to determine actions and recommendations with global supply chain Pay Disclosure The salary range for this role is $85,600 to $107,000 for Shepherdsville, Kentucky based applicants and $98,500 to $123,100 for Carneys Point, New Jersey based applicants and $94,200 to 117,700 for Forth Worth, Texas based candidates. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. #J-18808-Ljbffr Rivian