Warranty Analyst

Job Description

Job Description

At Butler Machinery, we build long-term relationships founded on trust, creating mutual growth and success. We're looking for a detail-oriented and customer-focused Warranty Analyst to join our team and help ensure our customers receive the support and warranty coverage they deserve.

In this role, you'll collaborate with service teams, vendors, and internal departments to review warranty claims, interpret warranty policies, and provide guidance on claim processing. If you enjoy problem-solving, analyzing information, and working in a fast-paced environment where your decisions directly impact customer satisfaction, we'd love to hear from you.

What You'll Do

• Review repair orders and warranty claims to determine coverage eligibility, labor allowances, and parts reimbursement.
• Work closely with service departments to ensure warranty documentation and procedures are completed accurately.
• Answer questions regarding warranty coverage, claim processing, and vendor requirements.
• Process vendor credits and monitor outstanding claims.
• Research claim discrepancies and assist stores with appeals or additional submissions when appropriate.
• Review and administer vendor service letters and warranty campaigns.
• Maintain warranty information and resources used by service and sales teams.
• Communicate with equipment manufacturers and vendors to clarify warranty coverage and resolve claim issues.
• Help drive fair and accurate warranty recovery while supporting an exceptional customer experience.

What We're Looking For
Required Skills & Abilities

• Strong attention to detail and analytical skills.
• Effective verbal and written communication skills.
• Ability to interpret policies, procedures, and technical information.
• Strong problem-solving and decision-making abilities.
• Self-motivated with the ability to prioritize and manage multiple tasks.
• Professional and collaborative approach to working with internal and external partners.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience in equipment, agriculture, heavy equipment, service operations, warranty administration, parts, or related industries.
• Mechanical aptitude and an understanding of equipment repair processes.
• Previous experience reviewing claims, invoices, work orders, or warranty documentation.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
  

EOE/Vet/Disability

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