Program Manager, Product

Program Manager, ProductNew York, New YorkWho We AreAt Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.If this sounds like you, you'll fit right in.About the TeamThis role reports to the Manager of Program Management under the Technology Strategy & Operations team. Our Program Management function plays a vital role in keeping Justworks' Technology Division – comprising Product, Design, Engineering, and Data – focused and connected. We connect dots and break silos across teams by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects that help translate strategy into execution.Who You AreYou're excited by the idea of leading initiatives across the organization and driving impact. Everything you deliver is backed by a solid strategy. You maintain confidence throughout your work while staying committed to getting things done.As a Program Manager on the Technology team, you will work closely with Product, Design, Engineering, and Data, in partnership with teams across Revenue, Operations, and Legal, to accelerate the delivery of high-impact initiatives that are critical to driving our strategy and alignment with company goals. You will drive product initiatives forward that have multiple stakeholders, competing deadlines, and many moving parts. In this role, you'll act as a bridge between functions and teams, helping connect work across the organization and ensuring clarity, alignment, and follow-through. You will leverage and apply program management frameworks to support effective execution, manage dependencies, and drive accountability and delivery across initiatives within a core product domain.You are comfortable bringing structure to ambiguity, tracking progress against plans, and escalating risks or trade-offs as needed to keep work moving forward. You thrive in cross-functional environments and are motivated by seeing complex initiatives translate into real outcomes.Your Success ProfileWhat You Will Work OnAs a Program Manager on the Technology team, you will be responsible for driving execution across one or more key initiatives within a core product or business domain. You will partner closely with Technology professionals and cross-functional leaders to ensure work is well-coordinated, risks are managed, and outcomes are delivered.You will:Lead the execution of cross-functional programs and initiatives, partnering closely with Product, Design, Engineering, Data, and other stakeholders, including Operations, Compliance, Customer Success, Product Marketing, and SalesSupport program planning and definition by determining program goals, scope, workstreams, and success metrics in partnership with functional leadersParticipate in and help drive discovery activities to understand business needs, constraints, and dependencies, translating findings into clear plans, milestones, deliverables, and timelinesCoordinate work across multiple teams, tracking dependencies, risks, and progress to keep initiatives moving forwardFacilitate program operating rhythms such as working sessions, check-ins, milestone reviews, and retrospectivesDevelop, maintain, and own core program artifacts, including project plans, status updates, documentation, calendars, and risk logsCommunicate progress, risks, and key decisions to stakeholders and leadership with clarity and consistencyIdentify, document, and escalate risks, blockers, and trade-offs in a timely manner, proposing options and recommendations when possibleSupport incident and escalation management by organizing response workflows, maintaining visibility into status and risks, and ensuring timely communication and follow-up across stakeholdersCollect, track, and analyze data to inform decisions, measure progress, and surface insightsSupport change management and rollout efforts, including coordination of enablement, documentation, and internal communications as neededEngage with external vendors and partners to coordinate timelines, track deliverables, and support execution, in partnership with internal stakeholders and vendor managersContribute to the evolution of program management practices, templates, and operating norms across the Technology organizationPerform other related duties as assignedHow You Will Do Your WorkAs a Program Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and nonverbal communication skills, as well as listening skills to gain understanding.Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Results-driven - consistently achieves results, even under difficult circumstances.Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.Influence & leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinkingDetail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, productive, and seeks to understand both the cause and effect of a situation.Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.Customer focus - builds strong customer relationships and delivers customer-centric solutions.Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:Camaraderie - Day to day, you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."Qualifications3-5+ years of project or program management, strategy, or operations experience in a cross-functional environment (working across teams like Product, Design, Engineering, Strategy, and GTM)Strong business acumen, including an understanding of tech/SaaS companiesAbility to learn about Justworks' product, organizational structure, and other domains quicklyDemonstrated ability to drive execution and deliver outcomes across cross-functional initiatives, balancing competing priorities, dependencies, and timelinesDemonstrated ability to build trust and collaborate productively with a wide range of partners and perspectivesStrong organizational and communication skills, with the ability to manage multiple priorities and engage stakeholders at varying levelsAnalytical mindset, with comfort using