Automotive Service Manager

Automotive Service ManagerStew Hansen Buick GMC, a prominent Des Moines area Ken Garff Automotive Group Dealership, is currently looking for a talented Automotive Service Manager that aligns with our core RIGHT values and acts with respect, integrity, growth, humility, and teamwork.Here's why you'll want to work here:Great people with a great culture!Competitive compensation packagePaid training and real career growthWellness time off and 401k with Company matchMedical, Dental, Vision, Short and Long-term disability, AD&D and Life InsuranceYear-end bonus program for all employees (Garff Giveback)Employee discounts on Vehicle Purchase, Parts, Service and More!Here's what you'll be doing:Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts; doing so in a manner that does not compromise the customer's interest, while maintaining appropriate attention to department profitsPlans, organizes, leads and controls the flow of service work through the departmentEstablishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operationAssist the Service Advisors with information, forms, reports, and/or documentation related to customer relationsCoordinates with the Parts Department, Sales Department, and others to ensure effectiveness and priorities of the service processFlags repair orders according to established procedures.Provides estimation of time for completion of each repair orderOther duties as assignedHere's what you'll need:Dealership Service Department experience requiredService Department leadership experience highly desiredKnowledge of automotive repair shop operations requiredExperience as a mainline Service Technician highly desiredExperience with automotive dispatching highly desiredHigh School diploma or equivalent requiredMust be proficient with the use of Microsoft Office productsA valid in-state driver's license and a good driving record, per company standardsWe are an Equal Opportunity Employer