Director of Innovation & AI

DIRECTOR OF INNOVATION & AI

DEPARTMENT: Corporate Administration

SUPERVISOR: Corporate Designee

POSITION SUMMARY:

The Director of Innovation & AI is responsible for identifying, implementing, and overseeing technology initiatives that improve operational efficiency, reduce manual work, enhance decision-making, and position the company as a leader in healthcare innovation.

This position partners with Operations, Clinical, Human Resources, Finance, Marketing, Admissions, Therapy, Revenue Cycle, and other departments to streamline workflows, automate repetitive tasks, improve business processes, and leverage artificial intelligence and technology to improve organizational performance.

DUTIES AND RESPONSIBILITIES:

The following represents the essential functions of the Director of Innovation & AI role. This list is intended to be a general description of duties and responsibilities; however, it is subject to change according to the needs of the company as determined by the corporate designee.

• Lead company-wide artificial intelligence strategy and implementation.

• Identify automation opportunities across departments.

• Develop AI assistants and internal knowledge tools.

• Train leaders and staff on the responsible use of artificial intelligence.

• Ensure HIPAA-compliant AI governance.

• Analyze workflows and identify opportunities to eliminate inefficiencies.

• Assist with standardizing processes across facilities.

• Oversee systems integration, including PointClickCare, HR/payroll systems, finance systems, CRM platforms, Microsoft 365, SharePoint, Power BI, and other company systems.

• Develop executive dashboards for census, labor, quality, finance, admissions, occupancy, and other key operational areas.

• Implement automated reporting, compliance reminders, onboarding, recruiting, budgeting, and KPI tracking.

• Research emerging healthcare technologies and make recommendations regarding potential adoption.

• Lead enterprise technology projects and measure return on investment.

• Collaborate with department leaders to implement technology and automation solutions across the organization.

• Monitor the effectiveness and adoption of implemented technology initiatives.

These duties are not all-inclusive but provide minimum performance expectations that will be reviewed in the evaluation process. The corporate designee may edit, alter, add to, or exclude duties and responsibilities based on the needs of the company.

QUALIFICATIONS / EXPERIENCE / REQUIREMENTS:

Education and Experience

• Bachelor's degree required; master's degree preferred.

• Five or more years of experience leading technology, innovation, or digital transformation initiatives.

• Healthcare experience preferred.

• Experience with artificial intelligence platforms such as ChatGPT Enterprise, Microsoft Copilot, Claude, Gemini, or similar platforms preferred.

Skills and Abilities

• Strong knowledge of analytics, workflow automation, and project management.

• Ability to identify opportunities for technology and automation to improve organizational processes.

• Ability to manage enterprise-level technology initiatives.

• Strong analytical and problem-solving skills.

• Ability to communicate and collaborate effectively across departments.

• Ability to train and support leaders and staff in the adoption of new technology.

• Ability to maintain confidentiality and ensure responsible handling of healthcare and company information.

PERFORMANCE EXPECTATIONS:

Performance may be evaluated based on:

• Staff hours saved through automation.

• Successful implementation of AI initiatives.

• Reduction in administrative workload.

• Accuracy and efficiency of organizational reporting.

• Measurable return on technology investments.

• Organization-wide adoption of digital tools.