IT End User Support Client Engineering Manager
Viavi
- # IT End User Support Client Engineering ManagerApplylocations: Chandler-HQ, AZ USA: Home Office, USA: Colorado Springs, CO USAtime type: Full timeposted on: Posted Todayjob requisition id: 260004742**Summary:**VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.**Duties & Responsibilities:**VIAVI is seeking an experienced IT End User Support Client Engineering Manager to lead the day-to-day delivery, engineering, and operational support of enterprise end-user computing services. This role will supervise client engineering and end user support activities across device lifecycle management, endpoint configuration, software deployment, patching, workplace technology support, and service improvement initiatives.You will play a key leadership role in improving employee experience, strengthening endpoint security and compliance, standardizing support operations, and enabling scalable, reliable workplace technology services across a global enterprise environment.**Duties and Responsibilities*** Supervise daily end user support and client engineering operations to ensure timely resolution of incidents, service requests, and escalations in alignment with service expectations.* Lead endpoint lifecycle management activities, including provisioning, deployment, refresh, relocation, recovery, and decommissioning of laptops, desktops, mobile devices, and related peripherals.* Oversee client engineering standards for endpoint configuration, operating system images, software packaging, patching, policy enforcement, and device compliance.* Drive continuous improvement in end user computing services through automation, standardization, self-service capabilities, and operational process enhancements.* Partner with cybersecurity, infrastructure, identity, networking, and collaboration teams to deliver secure, integrated, and reliable workplace technology solutions.* Monitor ticket queues, service trends, endpoint health, and support metrics to identify root causes, improve service quality, and reduce recurring issues.* Coach and develop support and client engineering staff, establish clear priorities, and promote a culture of accountability, customer service, and continuous learning.* Coordinate major endpoint-related rollouts, upgrades, and technology refresh initiatives with minimal disruption to business operations.* Maintain and improve operational documentation, support procedures, knowledge articles, and technical standards to support consistency and audit readiness.* Support onboarding, transfers, and offboarding processes by ensuring timely device readiness, access coordination, and asset control.* Collaborate with vendors and internal stakeholders to evaluate new technologies, improve support models, and align end user services with business priorities.**Pre-Requisites / Skills / Experience Requirements:****Required Qualifications*** Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.* 8+ years of experience in end user support, desktop engineering, endpoint management, or workplace technology roles in a corporate enterprise environment.* 2+ years of experience in a supervisory, team lead, or people management capacity supporting technical teams.* Strong experience supporting Windows endpoints, Microsoft 365, collaboration tools, mobile devices, and enterprise productivity applications.* Hands-on experience with endpoint management and software deployment platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM/MECM), Jamf, or similar tools.* Strong understanding of device imaging, patch management, software packaging, asset lifecycle controls, and endpoint security practices.* Experience managing escalations, prioritizing operational workloads, and driving service delivery improvements using support metrics and root cause analysis.* Strong communication, organizational, and stakeholder management skills with the ability to work effectively across technical and business teams.**Preferred Qualifications*** Experience in high-tech manufacturing or other complex global enterprise environments.* Experience with modern device provisioning and management capabilities such as Windows Autopilot, Apple Business Manager, mobile device management, and zero-touch deployment models.* Knowledge of endpoint security controls, encryption, compliance baselines, conditional access, and zero trust principles.* Experience supporting conference room, collaboration, and workplace technology services.* Familiarity with ITIL-based service management processes, knowledge management, and continual service improvement practices.* Relevant certifications such as Microsoft, ITIL, Jamf, or CompTIA are a plus.* Experience working with global teams, vendor partners, and onsite-offshore support delivery models.If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
- J-18808-Ljbffr Viavi
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT End User Support Client Engineering Manager in Chandler, AZ vacancy
- Viavi seeks an IT End User Support Client Engineering Manager in Chandler, AZ. This role involves leading delivery, engineering, and operational support for enterprise end-user computing services, ensuring timely incident resolutions and overseeing client engineering activities...Suggested
$40 per hour
...Role: End User Support Analyst Client : MUFG Work location : Tempe, AZ (Hybrid. 3 days onsite... ...procedures Strong time management skills to balance multiple activities... ...from compliance teams such as IT risk management and internal and external...SuggestedContract work3 days per weekPasona NA
Tempe, AZ3 days ago- ...full-time role. The analyst will provide critical support to over 30 locations across the U.S., interfacing with users at all levels. Responsibilities include... ...issues, updating service desk tickets, and training end users. The ideal candidate will have strong problem...SuggestedFull timeWork at officeRemote work
- ...technology solutions company in Tempe, AZ is seeking a Desktop Support Technician to handle on-site technical issues and ensure the efficient... ...attention to detail, strong communication, and ability to manage multiple tasks effectively. This position offers a 9/80 work...Suggested
$25 - $34 per hour
...a talented Level 2 Engineer to work in a collaborative... ...assisting our clients with their technical support needs.... ...and support for our IT clients. This relates... ...necessary to resolve end user issues or do maintenance... ...Ability to identify. Manage tactical priorities....SuggestedHourly payTemporary workInternshipWork at officeLocal areaRemote workFlexible hoursAll Copy Products
Tempe, AZ3 days ago- ...Precision is seeking a motivated and dependable Engineer / IT Intern to support our enterprise-wide Windows 10 End-of-Life (EOL) hardware replacement initiative. This... ...replacements, imaging, inventory tracking, user support, and onsite rollout activities across multiple...Contract workTemporary workInternship
$25 - $34 per hour
...expanding and we are seeking a Level 2 Engineer to support our IT clients with remote and onsite services. The... ...locations as necessary to resolve end‑user issues or perform maintenance on... ...troubleshooting skills. Ability to identify and manage tactical priorities. Capability to...Hourly payTemporary workWork at officeLocal areaRemote workFlexible hours$35.77 - $60.82 per hour
...Requests (ICRs). ICR Lifecycle Ownership Manage the end‑to‑end lifecycle of ICRs, from submission through... ...Plans of Action (POAs). Collaborate with engineering and service teams to ensure timely resolution. Cross‑Regional Support & Shift Coverage Participate in Follow‑the...Hourly payMinimum wageWork experience placementWork at officeShift work- ...Job Summary: The IT Support Analyst will be responsible... ...to our employees and clients, ensuring that our... ...information to non-technical users. To perform this job... ...and assistance to end-users for hardware, software... ...software updates. • Manage user accounts and...Work at officeLocal areaRemote work
HCTec
Chandler, AZ2 days ago $19 - $22.33 per hour
...employee relationship managers support you throughout your engagement... ...assistance. Our client has a brand new... ...delivering high-quality end-user support, ensuring timely... ...level 3 teams such as Engineering, Network, Server, or... ...Employer. We provide IT staffing services and...Hourly payMinimum wageLocal areaRemote workCompuCom
Chandler, AZ3 days ago- ...tickets to the appropriate support groups whenever possible... ..., to help resolve/track user issues. Offer first... ...and troubleshooting client workstations. Respond... ...or GED. ~1 year of IT Support experience, preferably... ...and non-technical end-user inquiries. ~ Experience...Work at officeLocal areaRemote work
Inserso
Chandler, AZ6 hours ago - Tempe Union High School District is hiring an IT User Support Supervisor to manage all help-desk support services across its sites. This role requires... .... The successful candidate will work closely with IT Engineers to ensure customer support and oversee projects while...
$108k - $148.5k
...Materials is a global leader in materials engineering solutions used to produce virtually... ...Chandler,AZ You’ll benefit from a supportive work culture that encourages you to learn... ...make our careers site ( accessible to all users. If you would like to contact us regarding...Full timeRelocationApplied Materials
Chandler, AZ3 days ago- ...and how we lead our teams. The IT Support Specialist will provide... ...ensuring smooth operations, and user satisfaction. This role will handle... ...tier 1 and tier 2 support to end users across multiple... ...troubleshoot. Help implement, manage, and support our Microsoft 365...Work experience placementCasual workWork at officeRemote workWork from home
- Position Summary The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing... ...switches. Experience using IT service management (ITSM) and ticketing systems....Remote work
- Bestway Inc. in Chandler, Arizona, is seeking an IT Support Specialist to provide crucial technical support to end users across multiple companies. This role involves troubleshooting hardware and software issues, managing Microsoft 365, and working with virtual machines...Flexible hours
- A technology services provider in Chandler, Arizona is seeking an IT Support Specialist II to deliver technical expertise across the organization. The role involves supporting end users, troubleshooting hardware and software issues, and ensuring smooth network operations...
$50k - $62.5k
...the needle for our clients, partners, and the financial... ...we serve. As our IT Support Specialist II, you... ...expectations with users on resolution timelines... ...from day one. End User & Hardware Management Set up, configure,... ...changes to the Systems Engineer. Assist the infrastructure...Full timeWork at officeLocal areaImmediate startRemote workMonday to ThursdayFlexible hours- Wealth.com is seeking a Technical Support Specialist in Tempe, AZ, offering a hybrid work environment. In this role, you will... ..., and repair hardware and software systems, respond to IT tickets, and manage user access. Qualified candidates should have 2+ years of experience...Flexible hours
$23.71 - $40.29 per hour
...back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work... ...Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with...Hourly payMinimum wageWork experience placementWorldwideFlexible hoursKLA
Chandler, AZ4 days ago$32.5 - $55.25 per hour
...back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work... ...Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with...Hourly payMinimum wageWork experience placementWorldwideRelocationFlexible hoursDiversityJobs Inc
Chandler, AZa month ago- ...Store Manager Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store... ...in the performance management process; support Talent Development of your team;...Full timeLocal areaNight shiftEarly shift
$35.77 - $60.82 per hour
...position requires at least 5 years in the field, hands-on technical experience, and strong analytical skills. Responsibilities include managing ICRs, leading technical escalations, and documenting tool issues. This full-time position offers a pay range of $35.77 - $60.82...Hourly payFull time$32.5 - $55.25 per hour
A global leader in semiconductor manufacturing is seeking a Technical Support Engineer to respond to ongoing technical issues, assist field engineers, and document troubleshooting processes. The ideal candidate must have a Master's or Bachelor's degree, electrical and...Hourly pay- FULL TIME Customer Experience Front End Manager page is loaded## FULL TIME Customer Experience Front End Managerlocations: Gilbert-3771... ...achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership...Full timePart timeLocal areaNight shiftEarly shift
$60k - $65k
...unit Massage Envy franchisee , managing over 130 locations within a... ...scalable technology environment to support spa operations, employee... ...an experienced and proactive IT Specialist to join our dynamic... ...systems and technologies, including end-user devices, Microsoft 365, point-...Local areaRemote workMassage Envy PCRK
Tempe, AZ2 days ago$128k - $176k
...global leader in materials engineering solutions used to produce virtually... ...CA You’ll benefit from a supportive work culture that encourages... ...trainers), the BU, and management. Desired Capabilities... ...careers site ( accessible to all users. If you would like to...Full timeTraineeshipRelocationApplied Materials
Chandler, AZ1 day ago- ...IT Project Manager (Network Engineering) Location: Irving, TX (preferred) Charlotte (Brevard) and Chandler Duration: 24 Month Contract Required Skills: 6 + Years project management. Exceptional project management skills and a demonstrated ability to manage multiple...Contract work
Leading Utilities Organization
Chandler, AZ1 hour ago - ...Principal Security Engineer - Temporary Achieve is a leading digital... ...-aware, and invisible to the end-user. As a senior technical... ...human workloads. You aren't just managing tools; you are engineering a... ...days ~ Access to wellness support through Employee Assistance...Temporary work
ACHIEVE
Tempe, AZ2 days ago - ...in Gilbert, AZ, seeks a full-time Intern for Summer 2026 in Engineering/IT. This role provides hands-on exposure to the aerospace and defense... ...with experienced professionals. Responsibilities include user support during migration processes, documentation of issues, and...Full timeSummer workInternship
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT End User Support Client Engineering Manager. Be the first to apply!
Related searches
- junior application support engineer Chandler, AZ
- support engineer Chandler, AZ
- IT developer Chandler, AZ
- technical support engineer Chandler, AZ
- lab support engineer Chandler, AZ
- IT support engineer Chandler, AZ
- customer support engineer Chandler, AZ
- senior application support engineer Chandler, AZ
- application support engineer Chandler, AZ
- operations support system engineer Chandler, AZ