Marketing Analyst III

Marketing Analyst III Austin, TX Imagine what you could do here! The people here at Apple don't just create products they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The WW Apple Retail Engagement, Marketing & Merchandising (REMM) team defines, makes, and delivers programs, campaigns, initiatives, and experiences that help Apple Retail's customers and teams Client, be inspired by, learn about, and go further with Apple's products and services, and does so in a manner that is true to our values. Apple Retail's Customer Insights team is looking for a passionate Analyst contractor to work with our diverse team. You will focus on providing actionable, customer-centric insights and recommendations to the business as Apple Retail continues to evolve. Your analysis and data-driven insights will amplify the voice of the customer, using feedback to help shape our retail experiences. Description As an Analyst supporting the Customer Insights team, you will dive into custom projects leveraging our customer experience tracking surveys. You will be joining a small but mighty, fast-paced team dedicated to delivering actionable insights that help the business move forward. In this role, your day-to-day responsibilities will include: Analyzing Feedback: Evaluating quantitative statistics and open-ended feedback gathered from continuous customer surveys. Synthesizing Data: Using multiple internal platforms, external systems, and business context to uncover meaningful trends. Storytelling: Transforming complex data into timely, compelling stories that inform and inspire leadership and frontline teams. Tailoring Communications: Thoughtfully crafting your analytical approach and creating intuitive communications tailored to diverse audiences. Presenting Insights: Confidently sharing your findings and actionable recommendations via email, in-person meetings, and formal presentations. Key Qualifications 3 to 5 years of professional experience in data analysis, market research, or a related quantitative field. Strong proficiency in SQL for querying, appending, and manipulating large datasets (experience with Snowflake is highly preferred). Hands‑on experience building interactive dashboards and data visualizations using Tableau. Solid foundation in established research methods, quantitative statistics, and survey data analysis. Ability to translate complex data into clear, intuitive stories that inform and inspire business decisions. Comfortable working in ambiguous environments and bringing structure to open‑ended problems. Strong project management and time management skills, with the ability to adapt to changing priorities. Excellent communication skills, with the confidence to present findings to a range of audiences in person and via email. Education & Experience Bachelor's Degree in a quantitative or business field, or equivalent practical experience. Proficient with Excel for ad-hoc analysis and data formatting. Familiarity with R or Python for statistical analysis or text mining (especially for open-ended survey feedback) is a strong plus. Additional Requirements Prior experience within Apple Retail (Apple Retail Stores or Retail Customer Care/ Contact Center) is highly preferred. Experience supporting worldwide programs involving multiple countries and languages. Prior experience in the broader technology sector or market research is highly desirable. #J-18808-Ljbffr