Customer Service and Support Associate

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service and Support Associate Full Time Customer Service Duluth, GA, US 2 days ago Requisition ID: 1458 Thruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia. POSITION SUMMARY: The Customer Service and Support Associate receives, verifies and validates request for quotations from an assigned book of sales accounts. Participates in sourcing product through vendors, prepares pricing and lead-time and submittal of formal quotation. This individual is a generalist that can perform all the duties of managing their assigned customers quoting, application questions, follow up, expediting, sales orders and sales returns This position is cross functional and can back up other Customer Service and Support Associates Possess the ability to handle all customer needs including problem solving, time management skills, and processing orders Must be able to read customers, stay calm, handle surprises, know when to elevate a challenge to a supervisor and work under pressure ESSENTIAL FUNCTIONS: Cultivate and maintain strong relationships with customers Perform contract review Working ability to read prints and specifications Follows all pricing strategy set forth by GM. Identify to GM or Ops. Manager lines/documents where Thruway is uncompetitive or underpriced to strategy or customer contract pricing. Understand and communicate customers’ needs and requirements to internal departments (Quality, Sales, Sourcing, Warehouse, Procurement, Management, etc.) Use product knowledge to get customer the right product for their application at the best price Solving customer needs and problems quickly and efficiently (building rapport and becoming a trusted advisor) Prepare quotes for customers (using professional and proper documentation) Process sales orders via Thruway ERP system (SalesPad, GP and/or Intranet) Manage delivery dates through GP and customer web portals. Identify and qualify sales opportunities. Quote repeat-buy product with primary and secondary vendors through phone calls, email or web portals. Use Thruway PO quote system on Intranet Negotiate with customers as required. Follow up quotes and try to find out why Thruway may have missed an opportunity. Maintain and follow customer Project Quality Plans (PQP’s) Process sales order returns using correct reason codes Review customer usage vs inventory on-hand and on order to ensure promised dates are met. Take all opportunities for the clean input and management of company data REQUIRED COMMUNICATION SKILLS: This Individual must possess a positive attitude and excellent communication skills that will allow for constant interaction with across section of Thruway staff and functions from various departments. Employees must possess: Attention to detail and accuracy Be a good team player that is willing to help others as needed KNOWLEDGE, SKILLS & ABILITIES: Self-starter without going personality, positive attitude, and great interpersonalskills. Clear understanding of the operations of GP, SalesPad and the Intranet Effectively use Microsoft Office suite: Word and Excel Ability to work through conflict constructively Time management and multitasking Develop understanding of customer portal systems Meticulous attention to detail. Maintains professional demeanor and appearance at all times Knowledge of manufacturing environments and Electro/Mechanical hardware Read, understand and follow all required Work Instruction, Procedures and the Quality Manual related to job functions WORK ENVIRONMENT Occasional travel to other branches, suppliers and training Multi-tasking fast paced environment Sitting 80% of time, standing and movement 20% of time Job Type: Full-time Schedule: Monday-Friday, 7:30 am-4:30 pm Thruway Fasteners, Inc. offers a comprehensive benefit program for eligible employees including: medical, dental, vision, life insurance, disability plans, accident protection, critical illness, legal shield/ID shield plans, Paid Time Off, Paid Holidays, and 401k retirement plan with employer match. Thruway Fasteners, Inc. is an Equal Opportunity Employer committed to engaging a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The chosen candidate must successfully pass pre‑employment background check and drug screen. #J-18808-Ljbffr