Contact Center Operator - Duke University Hospital

Contact Center Operator - Duke University Hospital

Requisition #: 647829 Location: Durham, NC, US, 27705 Career Area: Food Service

Job Responsibilities

• Performs and coordinates a variety of duties related to dispatch and scheduling
• Responsible for receiving calls for service; prioritizes and coordinates the service requests
• Works closely with management and the dispatch team to communicate needs and ensure timely guest service
• Handles and maintains of all records and documentation of service requests; uses software to log activity
• Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
• Other duties and tasks as assigned by manager

Qualifications

• Previous experience in transportation dispatch or related field preferred
• Must have a solid understanding of software applications
• Demonstrates strong social skills, accuracy, and attentional to detail
• Proven interpersonal and communication skills, both written and verbal
• Must be available to work flexible hours including evenings and weekends

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).