Commercial Participation Account Coordinator

Commercial Participation Account Coordinator Position not available for immigration sponsorship. General Function Owns portfolio maintenance of standard bought participation loans; performs administrative and analytical duties; acts as liaison between relationship managers, corporate customers, members, and other relevant stakeholders; maintains reporting; resolves problems; performs research. Ensure all daily processing and servicing functions are completed accurately and within service levels on multi-billion-dollar loans with potential for high-level customer and bank impact. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Essential Duties & Responsibilities Owns standard bought participation loans within the overall bought participation portfolio Maintains healthy portfolio and proactively ensures dates, rates, and balances are in alignment with agent bank Performs research needed to resolve problems in a timely manner Provides thorough diligence in the move money processes that meets SLAs and prevents near miss/Ops losses Monitors and resolves reporting (Suspect, Past Due, High Balance, Aged Wires, Int Adjustment and Bill Forward) and escalates to management when applicable Performs thorough analysis of notifications to identify and remediate inconsistencies or errors prior to posting transactions Inputs required transactions as relayed in notifications from agent banks that include, but are not limited to, payments, rate changes, advances, and conversions Establishes relationship and maintains communication with Agent Bank to ensure timely and accurate exchange of information and money Supervisory Responsibilities None Minimum Knowledge, Skills and Abilities Required Associate's degree or equivalent combination of training and work experience One to two years banking experience required Proficient in Bank systems as well as Microsoft Office Minimal to no supervision required Above average problem-solving skills and customer service skills required Good interpersonal skills, ability to handle and prioritize multiple tasks, and experience with Word and Excel required Salary & Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. Location Cincinnati, Ohio 45227 Equal Employment Opportunity Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr