Customer Project Manager Assc

Description

Customer Project Manager Associate Airframe

Build An Aviation Career Youre Proud Of!

Take charge of our day-to-day operations so we remain the trusted source for aviation repair and maintenance. Work with your team to implement the right processes and practices across our organization to help ensure flight and product efficiency.

At StandardAero Augustas Business Aviation MRO we perform heavy maintenance on 27 models of corporate aircraft while our Engine Shop performs comprehensive overhauls on Honeywell engines and APUs. Our facility supports an extensive range of aircraft models including Dassault Falcon Hawker Bombardier Challenger Gulfstream and Embraer .

Join our team as a Customer Project Manager where you will serve as the primary liaison between maintenance teams and our customers ensuring seamless project this role you will manage the service and delivery for multiple clients and their aircraft.

What Youll Do:

• Act as the primary point of contact between customers and Crew Chiefs ensuring clear communication and alignment on project objectives.
• Manage approximately five (5) clients at a time balancing multiple projects while ensuring high-quality service and on-time delivery.
• Establish detailed operational objectives and action plans to meet project performance goals.
• Develop and oversee program plans and schedules ensuring adherence to milestones and operational targets.
• Utilize control systems and reports to measure project progress including project schedules budgets material orders labor targets and Contract Change Orders (CCO).
• Identify potential project challenges and implement corrective actions in a timely manner.
• Ensure all company contract commitments are met and executed per customer agreements.
• Coordinate technical activities across departments including production procurement quality control logistics and administration.
• Obtain customer approvals for work scope changes and overtime as needed.
• Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies.
• Drive sales by informing customers about company capabilities special programs and pricing incentives.
• Prepare customer quotations and administer warranty claims and special programs.
• Review invoices for accuracy ensuring proper labor materials cost and contract compliance.
• Investigate and resolve customer concerns and billing disputes in collaboration with internal teams.
• Ensure compliance with company-wide quality environmental and Safety Management System (SMS) policies.

Position Requirements:

• Must have experience in Business Aviation or an MRO environment
• Minimum 3 years of Project Management experience in Aviation
• Proficiency with Salesforce (CRM) and Microsoft Office (MS Project/ SharePoint/Excel/ Outlook)
• Must be available to work onsite Monday-Friday at our Augusta GA (AGS) facility
• Demonstrated ability to lead teams in a matrix environment (without direct reporting responsibility)
• Must be authorized to work in the U.S. without sponsorship
• High School Diploma or GED equivalent

Preferred Characteristics:

• Experience working with Hawker Gulfstream Challenger Falcon and/or Embraer corporate aircraft.
• Specialized certifications/training from aircraft manufacturers OEM suppliers FlightSafety technical schools and/or CAE.
• Experience working in a Business Aviation MRO
• Strong business and financial acumen relevant to aviation billing and financial statements.
• Strong organizational analytical and decision-making skills with situational awareness.
• Excellent verbal and written communication skills including presentation skills.
• Strong customer relations and conflict resolution skills.

Benefits that make life better:

• Relocation and Sign-on Bonus Eligible
• Comprehensive Healthcare Insurance
• 401(k) with a 5% company match immediately vested.
• Paid Time Off accrued from day one
• Annual Bonus opportunities
• Health & Dependent Care Flexible Spending Accounts
• Short & Long-Term Disability Insurance
• Life & AD&D Insurance
• Career development and cross-training opportunities

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Required Experience:

IC