Senior Real Estate Customer Account Manager - OnSite
Full-time
BETA Systems International
This position is contingent upon contract award. Hiring for this position will proceed only if BGMG receives the award. Position Summary
The Senior Customer Account Manager owns the day-to-day relationship with assigned tenant organizations in a federal multi-tenant building, coordinating their requests, tracking commitments, and supporting occupancy transitions from onboarding through departure. Key Responsibilities
Schedule: Core business hours, Monday through Friday, excluding federal holidays
Employment Type: Full-time, contingent upon contract award
Security: Selected candidate must pass a security investigation for unescorted building access; an existing federal clearance may be submitted for review in place of a new investigation
The Senior Customer Account Manager owns the day-to-day relationship with assigned tenant organizations in a federal multi-tenant building, coordinating their requests, tracking commitments, and supporting occupancy transitions from onboarding through departure. Key Responsibilities
- Establish and maintain a customer account plan for each assigned tenant organization
- Maintain tenant points of contact and identify each tenant's occupancy status, requirements, and open concerns
- Prepare for and support tenant meetings, including agendas, briefing materials, and meeting records
- Maintain tenant issue, commitment, decision, and action item logs, and track items through resolution
- Coordinate tenant requests involving facilities, security, information technology, and finance
- Support tenant onboarding, expansion, contraction, and departure activities, including readiness reviews
- Identify recurring service issues and recommend systemic improvements to client leadership
- Bachelor's degree, from an accredited institution
- 8 years of real estate customer, account, occupancy, or tenant management experience
- Experience supporting complex institutional, corporate, or government customers
- Demonstrated ability to coordinate across multiple service organizations on a customer's behalf
- Strong written communication, briefing, and facilitation skills
- Ability to pass a federal security investigation for unescorted building access
Schedule: Core business hours, Monday through Friday, excluding federal holidays
Employment Type: Full-time, contingent upon contract award
Security: Selected candidate must pass a security investigation for unescorted building access; an existing federal clearance may be submitted for review in place of a new investigation
Vacancy posted 2 days ago
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