Mitigation Services Coordinator

SI Restoration is a 24/7 water, fire and mold mitigation and restoration company. We have been restoring customers homes for over 37 years. We are looking for a Mitigation Coordinator, with experience in our industry, to join our team. Summary of Essential Duties The Mitigation Coordinator is responsible for various administrative functions including answering customer calls, initial job intake, gathering all required information and reviewing for accuracy, entering jobs into our system and syncing with PSA, Timeero, Encircle, scheduling crews, following up with customers and crews, reviewing foreman's paperwork for accuracy and updating notes and dates in multiple databases, updating clients on job progress and resolving general customer concerns. We are a 24/7 service company. This position will be on call every other weekend, taking new loss calls, entering job information and scheduling the on‑call Foreman. Qualifications Mitigation industry experience strongly preferred The ability to handle stressful situations is a must Strong customer service/people skills Construction/repairs experience is a plus Excellent communication skills Ability to think and reason strategically Must be self motivated Detail oriented and able to multitask Strong computer and technology skills, Microsoft Office, email, etc. Bilingual is a plus Must be able to pass background check and random drug tests Possess a high school diploma or higher education Competitive salary plus commissions Benefits Paid holidays, vacation and personal time Health insurance – company contributes $150 per month Dental & vision insurance 401k plan with company contributions Aflac plans available #J-18808-Ljbffr Si Restoration