PBX Operator

PBX Operator

Wilmington Convention Hotel LLC - Wilmington, NC 28401

Overview

Level Entry Position Type Full-Time/Part-Time Education Level High School Category Hospitality - Hotel

Description

SUMMARY

The PBX Operator is responsible for:

• Answer phones in a pleasant and courteous manner.
• Ensure that all prompt responses are completed.
• Performs as concierge in most cases.

JOB RESPONSIBILITIES

The PBX's primary responsibilities will include:

• Answers inbound phone calls and directs to appropriate area.
• Serves as an information agent for the guests.
• Cheerfully attempts to resolve any guest issues through the use of a prompt response log.
• Performs as a reservation agent or front desk clerk as needed.
• Maintains organization of work area.
• Maintains organization of faxes, mail and log books.
• Handles all Owner/Exchange Guest Inventory Checklists ensuring that each is completed in a timely manner and submitted for completion.
• Uses proper key control as outlined by the standard operating procedures.
• Completes daily call around.
• Completes daily welcome calls to all new arrivals.
• Witnesses shift deposits as necessary.

Qualifications

Required Skills And Ability

• Able to handle multiple tasks.
• Guest service oriented.
• Basic computer knowledge.
• Team oriented.
• Pleasant persona.
• Basic phone knowledge.
• Desire to learn.

Required Education And Experience

• Education –High school diploma required.

Experience – No previous experience needed