PBX Operator
WILMINGTON CONVENTION HOTEL LLC
PBX Operator
Wilmington Convention Hotel LLC - Wilmington, NC 28401
Overview
Level Entry Position Type Full-Time/Part-Time Education Level High School Category Hospitality - Hotel
Description
SUMMARY
The PBX Operator is responsible for:
- Answer phones in a pleasant and courteous manner.
- Ensure that all prompt responses are completed.
- Performs as concierge in most cases.
JOB RESPONSIBILITIES
The PBX's primary responsibilities will include:
- Answers inbound phone calls and directs to appropriate area.
- Serves as an information agent for the guests.
- Cheerfully attempts to resolve any guest issues through the use of a prompt response log.
- Performs as a reservation agent or front desk clerk as needed.
- Maintains organization of work area.
- Maintains organization of faxes, mail and log books.
- Handles all Owner/Exchange Guest Inventory Checklists ensuring that each is completed in a timely manner and submitted for completion.
- Uses proper key control as outlined by the standard operating procedures.
- Completes daily call around.
- Completes daily welcome calls to all new arrivals.
- Witnesses shift deposits as necessary.
Qualifications
Required Skills And Ability
- Able to handle multiple tasks.
- Guest service oriented.
- Basic computer knowledge.
- Team oriented.
- Pleasant persona.
- Basic phone knowledge.
- Desire to learn.
Required Education And Experience
- Education High school diploma required.
Experience No previous experience needed
Vacancy posted 4 days ago
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