Outreach & Engagement Specialist

Job Description

Job Description

JOB SUMMARY

The Outreach and Engagement Specialist provides mobile, non-clinical support to individuals in the community who are high utilizers of emergency services or recovering from overdose. This role focuses on re-engaging individuals in behavioral health services through outreach, follow-ups, and coordination with internal and external partners. You will be instrumental in building rapport and connecting participants to care.

JOB DUTIES

• Provide community outreach and engagement through canvassing and promoting services.
• Conduct non-clinical support such as accompaniment to appointments, shopping, and peer support.
• Identify and engage high ED utilizers and post-overdose individuals.
• Conduct Outreach Triage Assessments and ensure timely documentation.
• Follow up on referrals from staff and partners until client disposition is final.
• Build rapport and facilitate re-engagement into services.
• Maintain strong relationships with community stakeholders and referral partners.
• Participate in staff meetings, trainings, and supervision sessions.
• Provide transportation or coordinate transport to intake appointments.
• Conduct warm hand-offs for clients transitioning into care.
• Complete other duties as assigned.

QUALIFICATIONS

• High School Diploma/GED required. Bachelor's Degree preferred.
• At least 1 year of related outreach or engagement experience.
• Knowledge of local community associations or organizations.
• Excellent written and verbal communication skills.
• Must be highly organized, detail-oriented, and able to multitask in fast-paced settings.
• Computer literacy and familiarity with documentation systems.
• Must possess a valid driver's license and insurance.
• Eligible for Certified Recovery Support Specialist (CRSS) certification within one year of hire.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Community-based, mobile work requiring frequent travel and engagement in the field.
• Moderate physical activity: standing, walking, and lifting (25–50 lbs).
• Occasional exposure to physical risks during outreach.

COMPENSATION & BENEFITS

Hourly Rate: $19.23

Comprehensive Benefits Package, including:

• Medical, Dental, and Vision Coverage

• Paid Time Off (PTO) & Holidays

• Professional Development Opportunities

• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join Our Team

At Friend Health – HRDI, we are committed to improving the lives of those we serve by offering compassionate, recovery-oriented support. Join us in breaking down barriers and helping individuals reconnect with care and community. Be part of something impactful—apply today.