Sales Associate Hardware Store

Sales Associate Hardware Store

As a Sales Associate at Ace Hardware, you will be the face of our store, delivering exceptional customer service and assisting with various store operations. Your role is pivotal in ensuring customers have a positive shopping experience and find the products they need for their home improvement projects.

Customer Service Excellence:

• Greet and assist customers promptly and courteously.
• Identify customer needs and provide tailored product recommendations.
• Demonstrate the S.A.L.E.S. process to engage customers effectively.
• Promote the Ace Rewards program and current promotions.
• Handle customer inquiries and resolve issues in a professional.

Store Operations:

• Assist with receiving, stocking, and pricing merchandise.
• Maintain a clean, organized, and safe store environment.
• Set up and maintain product displays and signage.
• Monitor inventory levels and assist with restocking as needed.
• Operate cash registers and process transactions.

Team Collaboration:

• Participate in daily huddles and store meetings.
• Collaborate with team members to achieve sales goals and enhance customer satisfaction.
• Assist in training and mentoring new associates.

Responsibilities include preparing drawdowns for submittal to customers, cleaning, filling, and repairing equipment, pulling appropriate products from the sales floor or warehouse, stocking shelves and setting up displays, cleaning store equipment, loading/unloading delivery trucks, assisting in making deliveries, assisting customers in person and over the phone by determining needs and presenting appropriate products and services, processing sales transactions accurately and consistent with policies and procedures, maintaining in-stock and presentable condition assigned areas, remaining knowledgeable on products offered and discussing available options, complying with inventory control procedures, and suggesting ways to improve sales.

Qualifications

Minimum Requirements include a high school diploma or equivalent, previous retail or customer service experience preferred, strong communication and interpersonal skills, ability to work in a fast-paced environment and handle multiple tasks, basic math skills and experience with point-of-sale systems, flexibility to work evenings, weekends, and holidays as required, and prior knowledge of hardware store retail is a plus. Physical requirements include the ability to stand for extended periods, lift and carry up to 50 lbs. frequently; up to 70 lbs. occasionally, and perform tasks that require bending, reaching, and stooping.