Service Desk Technician
Inteletech Global Inc.
Job Title: SERVICE DESK TECHNICIAN ( Only W2 Consultants)
Location: Long Island city, NY
Duration: Long Term
Responsibilities :
Location: Long Island city, NY
Duration: Long Term
Responsibilities :
- Address Service Desk phone and email requests, generating, resolving and routing service requests accordingly.
- Perform PC and printer troubleshooting to determine true nature of problem.
- Successfully interpret and capture information for classifying requests.
- Properly route requests requiring additional approval.
- Configure, rollout and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.
- Troubleshoot hardware and software problems utilizing documentation, online assistance and other staff members when necessary.
- Works with Network Infrastructure and Server Support staff as appropriate to determine and resolve problems received from clients.
- Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
- Lifting and transporting computer equipment (i.e. desktop, laptops, and printers).
- Bachelor's degree in Computer Science or equivalent work experience
- Experience with Service Desk ITSM software
- Ability to give extensive phone and able to handle high volume of calls
- Well organized and detail oriented to handle complex tasks and assignments
- Excellent MS 365 skills - Outlook, Teams, OneDrive, Word, Excel and PowerPoint.
- Excellent Windows Operating System skills
- Good basic printer skills
- Strong Windows Operating System troubleshooting knowledge
Vacancy posted 17 hours ago
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