Wellness Associate - Part Time

This position will be on-site in Cumberland, MD. Hours: 9am–9pm, 7 days/week. Availability during nights, weekends, and some holidays is required. Pay: $16/hr plus tips (tips are not included in the base pay). Responsibilities Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Manage patient records through the system. Maintain thorough product knowledge and answer concerns or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines. Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security. Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs. Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines. Complete the required state‑mandated training program. Perform any other tasks assigned by Management. Requirements Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission. At least one (1) year of customer service, retail, or related experience preferred. Cannabis experience is a plus. Must be flexible regarding work schedule, including evenings, weekends, and holidays. Ability to work well within a team environment. Physical Requirements Stand constantly. Walk frequently. Reach and twist/turn with hands and arms. Climb or balance and stoop, kneel, crouch or crawl. Frequently lift and/or move up to 20 pounds. Occasionally lift and/or move up to 50 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Background Check Requirement As a condition of employment, a complete background investigation will be conducted based on the rules of the specific state in which the employee is hired. Typically, the state investigative process includes a state and federal background check. EEO Statement At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers. #J-18808-Ljbffr