Front of House Manager on Duty

Front of House (FOH) Manager on DutyThe Front of House Manager on Duty (MOD) is responsible for leading daily FOH operations to deliver an exceptional Chick-fil-A guest experience. This role oversees guest service, team member performance, food quality standards, and operational execution during assigned shifts. The FOH MOD models Chick-fil-A Core Values, leads with positivity, and ensures a safe, efficient, and welcoming environment for guests and team members.Guest ExperienceEnsure every guest receives fast, friendly, and accurate serviceResolve guest concerns promptly and professionally, turning problems into positive experiencesMaintain Chick-fil-A standards for hospitality, cleanliness, and brand presentationMonitor dining room, front counter, drive-thru, and curbside experience throughout the shiftTeam LeadershipLead, coach, and support FOH team members during shiftsAssign positions, manage breaks, and adjust staffing based on business needsProvide real-time feedback, recognition, and corrective coaching as neededModel servant leadership and uphold Chick-fil-A culture and valuesOperations & ExecutionManage shift execution including opening, mid-shift, and closing dutiesEnsure compliance with food safety, cleanliness, and operational proceduresMaintain speed of service and accuracy during peak business hoursCommunicate effectively with Back of House leadership to ensure smooth operationsMonitor cash handling procedures and ensure policy complianceTraining & DevelopmentSupport training of new hires and ongoing development of FOH team membersReinforce operational standards, procedures, and service expectationsIdentify high-potential team members and assist in their growthSafety & ComplianceEnforce safety standards and maintain a clean, organized work environmentEnsure adherence to company policies, local health regulations, and labor lawsQualificationsPrior leadership or supervisory experience preferred (restaurant or hospitality a plus)Strong communication and interpersonal skillsAbility to lead by example in a fast-paced environmentPassion for hospitality and serving othersReliable, punctual, and adaptable to changing business needsAbility to stand for extended periods and lift up to 30 lbsSchedule RequirementsAvailability to work mornings, evenings, weekends, and holidays as neededCore CompetenciesServant leadershipProblem-solving and decision-makingTeam motivation and accountabilityTime management and organizationGuest-first mindsetWork schedule8 hour shiftBenefitsHealth insuranceEmployee discountPaid training