Manager, Supply Chain Operations

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Manager, Supply Chain Operations

Full-Time, Monday- Friday, Normal Business Hours Location: Downers Grove, IL; Hybrid

MAJOR RESPONSIBILITIES

Team Leadership & Operational Oversight

Lead and develop the Buyers, Inventory Management Specialists, and any Supervisors within the team, ensuring purchasing and inventory operations run smoothly and scale effectively across all sites.

Set staffing models and workload distribution standards across sites, ensuring the team scales with volume, exceptions, and shifting site priorities.

Establish service-level targets for purchase order turnaround, requisition backlog, and receiving exceptions; intervene directly on high-impact or unresolved issues.

Hire, develop, and evaluate team members — including building career paths and succession plans across the department.

Purchasing & Inventory Strategy

Own the accuracy and integrity of purchasing and inventory operations across Duly's clinic and facility network, setting the standards and processes the team executes against.

Establish and enforce purchase order approval workflows and authority thresholds across the network.

Set inventory strategy — par levels and replenishment models — to minimize stockouts, expired product, and excess carrying costs, balancing service level against cost.

Analyze purchasing and inventory data to identify root-cause trends and drive corrective action across teams and vendors.

Lead implementation of new item conversions, GPO contract changes, and formulary updates, partnering with clinical and category stakeholders.

Own receiving and delivery operations for main campus, ASC, and rural locations, ensuring consistent service levels network-wide.

Vendor Management & Escalation Resolution

Own vendor performance and serve as the primary point of resolution for supply chain issues affecting clinics and departments.

Resolve escalated vendor service failures, backorders, pricing discrepancies, and delivery issues, holding vendors accountable to performance standards.

Partner with clinics and operations leaders to resolve recurring supply issues, manage substitutions, and close workflow gaps.

Resolve the majority of issues independently, escalating only the highest-risk or strategic matters to the Director of Supply Chain Operations.

Reporting & Continuous Improvement

Translate purchasing and inventory performance into insights and process improvements that inform departmental strategy.

Build and maintain reporting and dashboards tracking departmental and vendor performance.

Deliver regular performance summaries — exception rates, resolution timelines, cost impact — with recommendations for action.

Identify and lead process improvement initiatives to streamline buying and inventory workflows across sites.

SUPERVISORY/MANAGEMENT SCOPE

Manage team of 5 direct reports and work cross functionally with leaders in finance, accounting, sourcing, legal, and clinical operations.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Level of Education: Bachelor’s degree Field of Study: Business, Finance, Supply chain or other applicable field Years of Experience: 5-7 years of experience across purchasing, planning, and supply chain Describe Type of Experience: 2+ years experience managing a team 2+ years healthcare procurement experience strongly desired

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

Hands-on experience with ERP/supply chain systems (e.g., Lawson, Infor, Workday, Oracle, or similar) and inventory management or point-of-use technology.

Working knowledge of GPO contracting, purchase order lifecycle management, and inventory control methodologies (par levels, cycle counting, ABC analysis).

Proficiency with Microsoft Excel for data analysis and reporting.

Strong people-leadership skills, with the ability to coach, motivate, and hold a frontline team accountable to performance and service standards.

Excellent written and verbal communication skills for interacting with clinical staff, vendors, and department leadership.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

Let’s start with what matters. People. Purpose. Care.

At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

Compensation

The compensation for this role includes a base pay range of $79K-118K, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity.

Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.