Customer Experience Coordinator

Hope's Global Getaways

About the job Customer Experience Coordinator

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

We are currently growing our remote coordination team and are seeking individuals who enjoy working with people and supporting positive customer experiences to join us as C ustomer Experience Coordinator. In this role, you will assist clients as they prepare for upcoming leisure trips by helping organize planning details, reviewing preferences, and ensuring reservation components stay accurate throughout the process.

This opportunity is especially appealing for applicants who enjoy communication-focused roles, structured task management, and learning about vacation destinations while working in a flexible virtual environment. Training materials and continued guidance are available from the start.

What You'll Be Doing

Assist clients with coordinating trip components such as hotels, flights, cruises, and activities
Review traveler interests to help identify suitable destination options
Provide helpful planning suggestions that support itinerary development
Participate in ongoing training, FAM trips, and industry events
Work with supplier partners to confirm reservation details and updates
Maintain organized records of itineraries within internal coordination systems
Stay informed about current travel opportunities and seasonal promotions
Support clients throughout multiple stages of their travel preparation timeline

What We're Looking For

Interest in customer experience support within a travel planning environment
Strong communication and organization skills
Ability to manage several coordination tasks efficiently
Comfortable working independently in a remote workspace
Familiarity with general computer tools and online platforms
Must reside in the United States., United Kingdom, Spain, Mexico, or other qualifying regions
Previous travel industry experience is not required onboarding support is provided

What This Role Offers

Flexible remote scheduling options
Step-by-step onboarding and ongoing mentorship
Access to supplier partnerships and coordination resources
Eligibility for travel-related incentives and industry perks
Opportunities for long-term growth and leadership development

Apply

Vacancy posted 2 days ago

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