Non-Registered Client Service Assistant - Towne Wealth Management (Raymond James Financial Services, Inc.) - Williamsburg, VA

Non-Registered Client Service Assistant - Towne Wealth Management

Job Category: Clerical Office/Admin

Location: Williamsburg, VA

Job Details

Description

Essential Responsibilities:

• Answer telephone and screens calls for financial advisors
• Interact daily on the phone and in person with prospective and existing clients including handling basic inquiries
• Research client and security information through the back-office system
• Process and follow up on client documentation for proper maintenance of accounts
• Prepare letters, forms and spreadsheets to assist with servicing existing clients and prospecting for new clients
• Create and maintain records and files
• Maintain databases and create reports
• Assist financial advisors with marketing efforts including seminars, etc.
• Receive and process deposits and securities when needed
• Train other service associates when needed
• Crosstrain on other operational functions and perform back-up in these areas as needed
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
• Other duties as assigned

Minimum Required Skills and Competencies:

• Must project an excellent customer service attitude
• Good interpersonal skills to deal with clients, financial advisors and other staff
• Strong written and verbal communication skills sufficient to deal with financial advisors, clients and other staff
• Professional and pleasant appearance and demeanor to work with clients
• Ability to work under pressure and meet daily deadlines
• Ability to work independently
• Good organizational skills to be able to prioritize tasks
• Good analytical skills to be able to research account information
• Mathematical abilities sufficient to process account and transaction information
• Ability to operate general office equipment (copier, fax, etc.)
• General computer skills to include competence in Windows and MS Outlook
• High School graduate or equivalent
• Regular attendance is required
• At least 3 years in retirement plan industry or related work experience

Desired Skills and Competencies:

• At least 5 years securities industry or related work experience preferred

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.