Jr. IT Support Specialist

Job Description

Job Description

About the Role

WebFX is seeking an entry-level candidate for our IT Support team! Our ideal candidate is a talented, ambitious beginner looking to kickstart a career in IT. Professional experience is not required, but a strong work ethic and track record of excellence are a must!

Requirements: What We're Looking For

Educational Requirements

• A Bachelor's Degree

  • College seniors are encouraged to apply! We open interviews as early as 12 months before graduation, and if hired, we will hold the job for you until after graduation

• A Cumulative GPA of 3.4 or above

Skills and Experience Requirements:

• Prior working experience (for example: an internship, a part-time job, a summer job, etc)

• Confident verbal and written communication skills

• Exceptional customer service skills

• Ability to translate technical information into simple terms

• Proven ability to succeed as part of a team, as well as to take initiative and work independently

• Classroom or part-time level experience with the latest business office technologies

Location Requirements:

• This role is based fully on-site at our headquarters in Harrisburg, PA. We are seeking candidates who are willing and able to work from this location daily, Monday-Friday.

Qualities and Traits: Who You Are

We are looking to invest in exceptional early-career professionals with a proven track record of excellence and personal initiative, who are looking to kickstart their career at an award-winning agency.

Not sure if this is you? See if the following statements resonate:

• You Set a High Bar For Yourself : You aren’t looking to just check the box; you care about the quality of your work and actively challenge yourself to improve.

• You Take Ownership: When you see something that needs to be done, you don’t hope someone else will take care of it; you step up and make it happen.

• You Learn Quickly and Aren’t Afraid to Try New Things: You embrace the process of trying, making a mistake, learning from it, and trying again.

• You’re Motivated by Goals and Measurable Results: You’re not content to just hope your work is improving; you thrive when you have a goal to work towards, and a plan for how to get there.

• You’re a Critical, Creative, and Analytical Thinker: You don’t just take things at face value; you’re curious about how things work, how they could be improved, and what new solutions might be worth trying.

• You’re Looking for a Career, not Just a Job: You’re not looking to just clock in, do busywork, and clock out; you’re excited about becoming an expert, taking on new and interesting challenges, and watching yourself climb towards your goals

What We Don't Require:

A Specific Major: We believe there’s no one “right” major for this career, and the diversity of majors across our team proves that - if you’ve found a passion for the field, then don’t worry if your college major doesn’t “match” on paper.

A Set Number of Years of Experience: We hire for potential and for soft skills, not for pre-existing professional experience.

The Job Responsibilities: What You'll Learn to Do

On-the-job training is provided in all of these areas. This breakdown shows what your day-to-day will consist of once you're fully up and running in the role.

Perform Help-Desk Support for Our Internal Team

(About 60% of your day)

• Respond to support tickets from team members when they run into technology issues

• Help solve problems with computer systems, software, hardware, and other workplace technology

• Educate team members on technology, and walk with them through the problem-solving process

• Run diagnostic programs to identify and resolve problems

• Respond promptly to team member questions either in-person or over email, as the situation requires

• Resolve technical problems with Local Area Networks (LAN), WiFi, and other systems

Create and Manage Team Member Accounts and Workstations

(About 30% of your day)

• Install and configure new Windows and Mac workstations for incoming team members

• Create and configure new company accounts for team members

Support Technical Process Improvements Across Our Team

(About 10% of your day)

• Research and introduce solutions to emerging technology challenges that may arise

• Document new company processes in clear, easy-to-follow language that team members of all technical backgrounds can understand

Tools/Technical Skills You’ll Learn On the Job:

• Excel/Google Suite

• AI Tools and Technologies

• Windows and Mac OS

• Latest business office technologies

The Benefits: What You'll Get

Comprehensive, On-the-Job Training and Career Development

• Initial "career kickstart" training to learn foundational hard skills over the first few months on the job

• Ongoing advanced training sessions from industry experts as you progress further in your role

• Regular team Lunch-and-Learns in our on-site training amenities

Career Growth and Upward Progression Paths

• All our Jr-level roles represent the first step on an upward promotional path within WebFX

• Merit-based promotions are abundant for new team members who meet or exceed performance metrics

• Regular 1-on-1 check-ins with a manager to support career growth

Potential Promotional Path for Jr. IT Support Specialist:

• IT Specialist

• IT Analyst

• IT Consultant

• Lead IT Consultant

• Sr. IT Consultant

In-Person Experience Alongside Our Team of Industry Experts

• This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.

Compensation

• $47,000-$50,000 (potentially higher based on work experience)

Meet WebFX: Who We Are

Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 10x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries!). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!

We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

Why Choose WebFX?

Vibrant Company Culture: We've been named the Best Place To Work in Pennsylvania 10 times 

Individual and Company Growth: Merit-based promotions with a clear progression path. WebFX grew 250% over the past 3 years, and we promote almost exclusively internally

Training and Development: Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from some of the best in the business

Flexible Schedule: Start your day between 8-10 am - when you do your best work 

Insurance Coverage: Health, vision, dental, and supplemental insurance with multiple plans and options to choose from, including HSA and FSA options with contribution matching 

100% Company 401k Matching: Up to 4% 

Work-Life Balance: Generous PTO, new parent support (and paw-ternity leave!) 

Tech and Equipment: All technology & equipment provided - every FXer receives a tech set-up valued at ~$1500, plus a personal desk fund for any extra touches you want to add to your space! 

Health & Wellness: 24/7 on-site gym and an employee wellness program including a free FitBit, fitness challenges, and a Headspace account 

Office Perks: Complimentary coffee service by our on-site barista, tea bar, pet-friendly office spaces, casual dress code, surprise catered meals, and more 

Opportunities to Give Back: On top of charitable donation matching and local volunteer opportunities, our #FXBuilds program has positively impacted over 15,000 people around the world - and every individual FXer's work directly contributes

...And So Much More! Home buyer program, profit sharing, personal desk fund, green commute benefits, and the opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients

Check out our culture on social media:

Instagram

Twitter

Facebook

*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!

We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? You should definitely apply now!

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!