Implementation Manager Austin, Texas, United States

Dealpath is looking for a self-motivated Implementation Manager to join our growing team! As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward. You're excited about this opportunity because you’ll: Efficiently manage 6-8 implementations, ensuring customers are set up with product and industry best practices Improve existing implementation processes to increase speed, efficiency and customer satisfaction Actively identify growth opportunities in accounts Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations We are excited that you are: A self-motivated team player, ready to embrace a fast paced, high-growth environment Product-focused; you enjoy and feel challenged mastering new software Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues Qualifications: Bachelor’s degree or higher 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience Strong knowledge and proficiency in Excel / Google Sheets High attention to detail and accuracy Demonstrated ability to manage ambiguity and apply problem-solving skills Excellent verbal, written, and interpersonal communication skills For Bonus Points: Familiarity with SQL, Salesforce, and other Software-as-a-Service The Perks & Culture: Medical, dental, and vision insurance. Health Savings Account (HSA) & Flexible Spending Account (FSA) options. Flexible Time Off (FTO) policy. Monthly wellness reimbursement to support physical and mental well-being. Hybrid Work Policy, 3 days in office. #J-18808-Ljbffr Dealpath