Software Engineer II

AVA Consulting

Description:

Client's global customer service experience.

This is a full-stack engineering role where you will:

Contribute to backend services and APIs
Build user-facing web applications and internal tools
Support development of workflow systems and automation platforms

You'll work on features that improve agent productivity and customer experience , collaborating closely with senior engineers.

This is a hands-on IC role :

70-80% coding (frontend + backend)
20-30% collaboration, reviews, and learning

You will primarily own well-scoped features with guidance .

Must-Have Qualifications:

Education & Experience:

BS/MS in Computer Science, Engineering, or equivalent experience
2-4 years of full-stack software development experience

Backend

Proficiency in Java (or similar backend language)
Experience building or contributing to REST APIs
Basic understanding of databases (SQL; exposure to NoSQL is a plus)

Frontend

Proficiency in JavaScript/TypeScript
Experience with React, Angular, or similar frameworks
Understanding of API integration and responsive UI development

General

Familiarity with:
Git and CI/CD pipelines
Basic testing and debugging practices
Strong problem-solving skills and willingness to learn
Basic familiarity with AI-assisted development tools (e.g., Copilot, ChatGPT)
wareness of how AI/LLMs are used in applications (APIs, simple workflows, automation)

Nice-to-Have:

Exposure to Spring Boot or similar frameworks
Familiarity with Docker or cloud environments
Basic understanding of state management (Redux, etc.)
Exposure to monitoring/logging tools
wareness of workflow or automation systems
Exposure to LLM-based features , such as:
Chat or summarization use cases
Prompt-based workflows
PI-based AI integrations

What You'll Do:

Develop and maintain frontend and backend components
Build and enhance web applications and APIs
Write clean, testable, and maintainable code
Participate in code reviews and Agile ceremonies
Troubleshoot issues in development and production with guidance
Collaborate with engineers, product managers, and designers
Contribute to improving performance, scalability, and reliability
Support development of AI-enabled features or integrations (e.g., automation, assistive workflows)

What Success Looks Like:

Delivers well-defined features with guidance
Writes clear, reliable, and maintainable code
ctively participates in team processes and code reviews
Demonstrates curiosity and continuous learning
Shows initiative in using modern tools, including AI , to improve efficiency and outcomes
Collaborates effectively within the team .
Designs, develops, tests, and evaluates software and systems that enable computers to perform their applications, applying principles and techniques of computer science, engineering, and mathematical analysis. Requires a degree in software engineering design and development. Excludes paraprofessional positions.: Researches, designs, and develops computer software systems, in conjunction with hardware product development, applying principles and techniques of computer science, engineering, and mathematical analysis. Analyzes software requirements to determine feasibility of design within time and cost constraints. Consults with hardware engineers and other engineering staff to evaluate interface between hardware and software and operational and performance requirements of overall system. Formulates and designs software system, using scientific analysis and mathematical models to predict and measure outcome and consequences of design. Develops and directs software system testing procedures, programming, and documentation. Consults with customer concerning maintenance of software system. May coordinate installation of software system. |

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Vacancy posted 2 days ago

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