OPS OPERATIONS ANALYST I

Ops Operations Analyst I - 64801499

The incumbent's primary responsibility is to perform support duties relating to the processing of social security disability claims. This position requires the incumbent have good oral and written communication skills. Preference will be given to applicants with bilingual abilities in both English and Spanish languages. The primary duties require maintaining a courteous demeanor when interacting with claimants, their representatives, general public, and coworkers. The incumbent performs duties as a receptionist on a rotation basis; includes greeting visitors, maintaining sign in/sign out logs, receiving packages and routing to appropriate destination. Deals directly with claimants on the phone to ensure all incoming phone calls are correctly and timely routed to the appropriate examiner, supervisor, or other individual as needed. This requires a broad knowledge of the division's organizational structure and the disability case process, both at the intake level and examiner level. Additionally, the position requires the knowledge and ability to utilize SSA and DDS software in order to appropriately route calls to DDS staff. The incumbent must be productive under tight deadlines and be able to balance multiple priorities. This requires independent decision–making responsibility regarding the maintenance and retention of records relating to the case control, medical evidence of record and consultative examination processes. Reviews unassociated mail to determine appropriate destination. This requires use of SSA systems and DDS software in order to associate medical, functional, and/or vocational evidence with pending disability claims. Once identified by case, uploads documents. Responsible for uploading MER from CDs and creating barcode pages, validating evidence, scanning medical documents, and reviewing scanned documents for accuracy as necessary. Reviews, sorts and prepares batch overnight documents and prepares them for distribution/mailing.

Knowledge of the principles and techniques of effective communication. Knowledge and ability to understand written and verbal communications in both English and Spanish. Ability to translate both written and verbal information to and from English and Spanish. Ability to identify errors or problems and notify appropriate staff. Knowledge of and ability to operate general office automation equipment, i.e., personal computer, fax, copier, printer, scanner, etc. Knowledge of scanning operations and electronic file set up. Basic knowledge of the SSA legacy system, MER generation, invoice processing, CE generation and scheduling. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others.

Minimum: Good oral and written communication skills are required. Preferred: Preference will be given to applicants with bilingual language abilities (English and Spanish). High school diploma General office or academic experience with data entry and telephone operations Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: Innovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals & solve problems. Accountability: We perform with integrity & respect. Responsiveness: We achieve our mission by serving our customers & engaging our partners. Excellence: We promote quality outcomes through learning & continuous performance improvement.

Location: Miami, FL, US, 33186