Strategic Account Manager

Job Description

Job Description

KEY RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Foster, develop, and implement Continuous Improvement (CI) activities through all facets of the business.
• Ensure a proactive approach to product quality, GMPs, and quality of workmanship.
• Own strategic sales plans and commercial performance to drive profitable account growth.

• Build trusted relationships with senior customer stakeholders.
• Drive differentiation and total customer value by selling Iconex solutions.
• Understand customer priorities and align Iconex solutions.
• Expand business across applications, locations, and product categories aligned to broader strategy.
• Protect revenue by monitoring account health and competitive risks.
• Lead complex sales, pricing, and contract negotiations.
• Maintain accurate forecasts, pipelines, and CRM updates.
• Lead strategic business reviews and align opportunities.
• Coordinate across multi-functional teams supporting customer initiatives and implementations.
• Lead resolution of major customer escalations.
• Improve account profitability, pricing, and cost-to-serve.
• Share customer, market, and competitive insights to guide business strategy.
• Guide internal account teams and promote accountability.
• Support to marketing, trade shows, and industry events.
• Develop expertise in our product portfolio, and align to market offerings.
• Ensure compliance with all Environmental, Health and Safety (EHS) policies and procedures.
• Ensure an environment that promotes effective communications, positive coworker collaboration, and teamwork.
• Other duties and tasks as assigned.

REQUIRED SKILLS/ABILITIES:

• Strong relationship-building and customer service skills.
• Excellent verbal, written, presentation, and communication abilities.
• Confidence, presentation and negotiation skills needed to interact effectively with senior management, key customers and partners in both selling and problem-resolution scenarios
• Ability to influence and collaborate with cross-functional teams.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
• Experience working with CRM systems and sales analytics tools.
• Ability to analyze data and make sound business recommendations.
• Strong problem-solving and negotiation skills.
• Ability to manage multiple priorities in a fast-paced environment.

BASIC QUALIFICATIONS:

• Bachelor's degree in Business Administration, Marketing, Sales, or related field.
• 5+ years of sales account management
• Experience managing customer relationships in a manufacturing, industrial, packaging, labeling, or related environment preferred.
• Proven track record of achieving sales and customer retention objectives.
• Ability to travel up to 50%

M2SP

*LI-MD1