Solutions Technician

Job Description

Job Description

We are seeking a team player with a strong work ethic and a willingness to learn our industry. We focus on indoor air quality evaluations, mold remediation and water restoration. Our company is growing rapidly and we would like to find an individual that would like join us for the long haul. This position is part science, customer relations and construction. We provide flexible schedules and health insurance will be offered that is paid completely by the company after four months of employment. Annual bonuses are also awarded. Experience in the water restoration business and knowledge of Xactimate is a plus. Upward mobility and promotions possible as the company continues to grow.

• Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.
• Manage all testing, remediation and services to ensure proper processes.
• Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.
• Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.
• Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.
• Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.
• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

• Technical degree or certification, or willingness to become certified in GHS offered courses
• Awareness of health and safety issues
• Ability to adapt to work schedules and flexible shifts
• Excellent customer service, communication and self-management skills