Spa Associate

Spa Associate (Front Desk Staff)

We're a peaceful, client-focused day spa offering massage and facial services in a serene, upscale environment. Our team is passionate about wellness, professionalism, and creating a space where guests feel truly cared for. As a Spa Associate, you'll be the welcoming face of our spa and a key part of delivering exceptional guest experiences.

What You'll Do

• Greet clients warmly and professionally
• Manage phone calls, emails, and online bookings
• Schedule appointments to optimize therapist availability
• Handle check-ins, check-outs, and payment processing
• Maintain a clean, organized front desk and lobby area
• Educate guests on services, products, and spa policies
• Upsell retail products, spa packages, and gift cards
• Meet sales goals for memberships, upgrades, gift cards, and promotions
• Resolve client concerns with empathy and professionalism
• Support daily operations and team communication

What We're Looking For

• Experience in customer service or front desk roles (spa/wellness preferred)
• Strong communication and multitasking skills
• Competence in Google Workspace and Microsoft Office
• Comfort with scheduling software and basic tech tools
• Calm, professional demeanor in a fast-paced environment
• Passion for wellness, beauty, and client care
• Availability for evenings and weekends

Perks & Benefits

• Service and retail discounts
• Performance bonuses based on membership sales
• Supportive, team-oriented culture
• Ongoing training and growth opportunities

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision

Ready to bring calm, care, and confidence to every guest experience? Apply today and become part of a spa team that values professionalism, warmth, and wellness. Compensation: $17.00 - $19.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 Locations Open Across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.