Commercial Services Manager
Full-time
NOV
JOB DESCRIPTION PRIMARY DUTIES & RESPONSIBILITIES Commercial Services Leadership
- Lead and develop commercial services personnel supporting multiple product lines and order types.
- Establish team priorities, performance expectations, and operational accountability standards.
- Support hiring, onboarding, employee development, and workforce planning activities.
- Oversee daily quote-to-order activities including quotations, contract reviews, order entry, and order management.
- Coordinate with sales, operations, engineering, supply chain, finance, and shared services teams to support efficient commercial execution.
- Ensure service levels, workload distribution, and commercial processes are consistently maintained.
- Monitor operational KPIs, reporting metrics, and team performance to support business objectives.
- Identify and implement process improvements that enhance efficiency, scalability, accuracy, and customer responsiveness.
- Support standardization of workflows, systems adoption, and continuous improvement initiatives.
- Support effective utilization of ERP, CRM, CPQ, and other commercial systems while maintaining data accuracy and operational reporting integrity.
- Ensure compliance with company policies, delegated authority requirements, commercial procedures, and internal controls.
- Collaborate with internal stakeholders to improve system functionality, reporting capabilities, and operational visibility.
- Build strong working relationships with customers and internal stakeholders to support commercial execution.
- Partner with sales and product line teams to address customer requirements, order execution, and issue resolution.
- Support compliance with NOV quality, health, safety, environmental, and training requirements while promoting safe and consistent workplace practices.
- Support regional commercial services activities aligned with ISE operational objectives and customer requirements.
- Collaborate across product lines to ensure standardized commercial execution practices and operational consistency.
- Support regional growth initiatives through effective commercial support, process efficiency, and customer responsiveness.
- Excellent written and verbal communication skills in English.
- Strong working knowledge of CRM, ERP, and commercial systems platforms.
- Advanced proficiency in Microsoft Excel and reporting tools.
- Ability to interpret commercial terms, customer requirements, and operational workflows.
- Minimal domestic and international travel may be required.
- Minimum 5 years of experience in sales, commercial operations, quote-to-order, customer service, or related commercial support functions.
- Demonstrated experience supporting sales processes and managing commercial workflows.
- Bachelor's degree in Business, Operations, Sales, or a related discipline preferred.
- Previous leadership or supervisory experience in a commercial or operational environment preferred.
- Experience managing quote-to-order processes within ERP, CRM, or related business systems.
- Experience supporting both spare parts and capital equipment commercial processes preferred.
- Experience developing operational reports, dashboards, and analytics preferred.
- Experience implementing or supporting commercial systems, process improvements, or operational transformation initiatives preferred.
- Strong leadership and team development capabilities.
- Excellent organizational, analytical, and problem-solving skills.
- Ability to manage multiple priorities across different product lines and order types.
- Strong attention to detail and accuracy in commercial and operational activities.
- Excellent communication and interpersonal skills with the ability to collaborate effectively across all organizational levels.
- Ability to drive accountability, process discipline, and operational consistency.
- Strong customer service orientation with the ability to manage challenging situations professionally.
- Self-motivated with the ability to work independently while supporting team objectives.
- Ability to adapt to changing business priorities and support organizational change initiatives.
- Strong commercial acumen and understanding of quote-to-order processes.
- Proficiency in Microsoft Office applications including Excel, Power BI, and related reporting tools.
- Working knowledge of ERP, CRM, and CPQ systems such as D365 or similar platforms.
- Knowledge of commercial contract review and order management processes.
- Ability to analyze operational KPIs, commercial metrics, and reporting data.
- Understanding of workflow standardization and process improvement methodologies.
- Familiarity with sales operations, customer support, and commercial governance practices.
- 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
- FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
- All regular full-time employees receive up to 11 paid holidays per year.
Vacancy posted a month ago
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