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Commercial Services Manager

Full-time

NOV

JOB DESCRIPTION

PRIMARY DUTIES & RESPONSIBILITIES

Commercial Services Leadership

  • Lead and develop commercial services personnel supporting multiple product lines and order types.
  • Establish team priorities, performance expectations, and operational accountability standards.
  • Support hiring, onboarding, employee development, and workforce planning activities.

Quote-to-Order Execution

  • Oversee daily quote-to-order activities including quotations, contract reviews, order entry, and order management.
  • Coordinate with sales, operations, engineering, supply chain, finance, and shared services teams to support efficient commercial execution.
  • Ensure service levels, workload distribution, and commercial processes are consistently maintained.

Operational Performance & Continuous Improvement

  • Monitor operational KPIs, reporting metrics, and team performance to support business objectives.
  • Identify and implement process improvements that enhance efficiency, scalability, accuracy, and customer responsiveness.
  • Support standardization of workflows, systems adoption, and continuous improvement initiatives.

Systems, Data & Commercial Governance

  • Support effective utilization of ERP, CRM, CPQ, and other commercial systems while maintaining data accuracy and operational reporting integrity.
  • Ensure compliance with company policies, delegated authority requirements, commercial procedures, and internal controls.
  • Collaborate with internal stakeholders to improve system functionality, reporting capabilities, and operational visibility.

Customer & Cross-Functional Collaboration

  • Build strong working relationships with customers and internal stakeholders to support commercial execution.
  • Partner with sales and product line teams to address customer requirements, order execution, and issue resolution.
  • Support compliance with NOV quality, health, safety, environmental, and training requirements while promoting safe and consistent workplace practices.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

  • Support regional commercial services activities aligned with ISE operational objectives and customer requirements.
  • Collaborate across product lines to ensure standardized commercial execution practices and operational consistency.
  • Support regional growth initiatives through effective commercial support, process efficiency, and customer responsiveness.

JOB REQUIREMENTS

  • Excellent written and verbal communication skills in English.
  • Strong working knowledge of CRM, ERP, and commercial systems platforms.
  • Advanced proficiency in Microsoft Excel and reporting tools.
  • Ability to interpret commercial terms, customer requirements, and operational workflows.
  • Minimal domestic and international travel may be required.

EDUCATION & EXPERIENCE QUALIFICATIONS

  • Minimum 5 years of experience in sales, commercial operations, quote-to-order, customer service, or related commercial support functions.
  • Demonstrated experience supporting sales processes and managing commercial workflows.
  • Bachelor's degree in Business, Operations, Sales, or a related discipline preferred.
  • Previous leadership or supervisory experience in a commercial or operational environment preferred.
  • Experience managing quote-to-order processes within ERP, CRM, or related business systems.
  • Experience supporting both spare parts and capital equipment commercial processes preferred.
  • Experience developing operational reports, dashboards, and analytics preferred.
  • Experience implementing or supporting commercial systems, process improvements, or operational transformation initiatives preferred.

BEHAVIORAL COMPETENCIES

  • Strong leadership and team development capabilities.
  • Excellent organizational, analytical, and problem-solving skills.
  • Ability to manage multiple priorities across different product lines and order types.
  • Strong attention to detail and accuracy in commercial and operational activities.
  • Excellent communication and interpersonal skills with the ability to collaborate effectively across all organizational levels.
  • Ability to drive accountability, process discipline, and operational consistency.
  • Strong customer service orientation with the ability to manage challenging situations professionally.
  • Self-motivated with the ability to work independently while supporting team objectives.
  • Ability to adapt to changing business priorities and support organizational change initiatives.

TECHNICAL COMPETENCIES

  • Strong commercial acumen and understanding of quote-to-order processes.
  • Proficiency in Microsoft Office applications including Excel, Power BI, and related reporting tools.
  • Working knowledge of ERP, CRM, and CPQ systems such as D365 or similar platforms.
  • Knowledge of commercial contract review and order management processes.
  • Ability to analyze operational KPIs, commercial metrics, and reporting data.
  • Understanding of workflow standardization and process improvement methodologies.
  • Familiarity with sales operations, customer support, and commercial governance practices.

COMPETITIVE BENEFITS : (visit usbenefits.nov.com for more information about our benefits offerings)

  • 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
  • Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
  • FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
  • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
  • FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
  • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
  • All regular full-time employees receive up to 11 paid holidays per year.
Vacancy posted a month ago
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