Surgery Scheduler - Breast Care Center

Surgery Scheduler - Breast Care Center

Under the direction of the manager or designee supports the functions of the Scheduling Office by facilitating and producing the ORMIS Daily OR Schedule and its supporting documents in a timely and accurate fashion. Essential duties and responsibilities include:

1. Locates order on the Depot and accurately schedules procedures in the proper Epic system such as OpTime, Cupid, or Radiant.

2. Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available.

3. Demonstrates the skills of effective communication, decision-making and organization to ensure efficient job performance and job success.

4. Educates patients, parents, guardians and/or appropriate designee on managed care process and communicates authorizations if needed.

5. Provides high-level customer service to referring providers and referred patients.

6. Assists with operational patient flow as applicable; performs problem-solving.

7. Maintains current working knowledge; adheres to Health System and departmental policies and procedures.

8. Demonstrates an ability to work as a part of a collaborative team with considerable autonomy and with attention to detail.

9. Contributes to and assists with the professional development of others.

10. Ensure Physician OR time is fully utilized.

11. In addition to the above job responsibilities, performs other duties as assigned.

Minimum requirements include:

Education: High School Graduate or equivalent required, Associates Degree in a related field preferred.

Experience: Internal Candidates: Demonstrated proficiency in the duties of the Access Associate Senior role. External Candidates: 3 years' experience in a clinical setting (hospital, surgery center or ambulatory clinic) in an administrative or clinical role required.

License/Certification: None required. Certified Healthcare Access Associate (CHAA) preferred.

Other skills include:

Proficient communication skills across spoken and written domains. Adequate auditory and visual skills. Attention to detail and ability to write legibly and compose messages clearly and concisely. Completed coursework or on-the-job training in medical terminology and/or CPT-coding and/or anatomy. Strong problem-solving skills. Required computer applications: MS Office (Word, Excel, and Outlook) and Epic. Must be able to understand and comply with policies and procedures. Job requires sitting for prolonged periods; frequently bending/stooping, reaching (overhead, extensive, and repetitive: computer keyboard and mouse use).

Attention to detail and ability to write legibly; Ability to lift/push/pull