Security Operations Manager

Overview

Elite Investigations embarked on its mission over 40 years ago, aiming to deliver outstanding security services to clients across various sectors. From the very beginning, we have maintained the core belief that attracting and retaining top-tier personnel is essential for securing and satisfying our esteemed clientele. Our commitment to excellence in recruitment means we continually seek out the most skilled and dedicated professionals in the security field.

Over the years, we have built a reputation for reliability and quality, serving a diverse range of clients, including corporations, private businesses, and individuals who require meticulous attention to their security needs. Our team is marked by a strong dedication to customer service, ensuring that we not only meet but exceed our clients' expectations.

We invite passionate and driven individuals who are interested in pursuing a fulfilling career in the security industry to apply. At Elite Investigations, you will have the opportunity to work alongside experts in the field and contribute to a company that values professionalism, integrity, and innovation in all aspects of security service provision.

Job Details

We are seeking an experienced, results-oriented Security Operations Manager to lead daily security operations across multiple client locations. The ideal candidate is a proactive leader with a background in security, military, or law enforcement and proven experience managing teams in a fast-paced, service-driven environment. They excel at balancing operational efficiency with exceptional customer service, ensuring proper staffing, compliance, and high-quality service while building strong client and employee relationships.

This individual is organized, adaptable, and solutions-focused, with strong leadership, communication, and problem-solving skills. They thrive in dynamic environments, manage multiple priorities, and are committed to developing high-performing teams, responding to operational challenges, and maintaining the highest standards of professionalism, accountability, and service excellence.

KEY RESPONSIBILITIES:

• Manage long-term scheduling and staffing for assigned client locations
• Serve as the primary liaison between clients, security personnel, and leadership
• Conduct regular site visits and ensure compliance with company policies and post orders
• Supervise Security Officers, Site Supervisors, and Field Supervisors
• Monitor staffing levels, overtime, attendance, and employee performance
• Coordinate onboarding, training, and orientation of new hires
• Ensure timely response to client concerns and operational issues
• Implement corrective action plans and assist with investigations when needed
• Maintain accurate operational reports, payroll adjustments, and scheduling records
• Ensure all assigned personnel maintain required licenses and certifications
• Support emergency response operations and serve as Manager on Duty when assigned
• Utilize operational platforms such as WinTeam, Lighthouse, EHub, Microsoft Office, and Outlook

QUALIFICATIONS:

• High School Diploma or equivalent required; college degree preferred
• Prior security industry, military, or law enforcement experience is REQUIRED
• 3-5 years of management experience in a fast-paced service environment REQUIRED
• Strong leadership, communication, and conflict-resolution skills REQUIRED
• Experience with scheduling, employee supervision, and operational management REQUIRED
• Must be proficient in Microsoft Office and computer-based scheduling/payroll systems REQUIRED
• Must have valid Driver's License REQUIRED
• Valid Security Guard License required where applicable

SKILLS & COMPETENCIES:

• Strong customer service and relationship-building abilities
• Excellent organizational and problem-solving skills
• Ability to manage multiple priorities in a dynamic environment
• Professional communication and de-escalation capabilities
• Dependable, adaptable, and team-oriented leadership style
• Ability to work independently with minimal supervision

WORK ENVORONMENT & SCHEDULE:

• Full-time position
• Combination of office, field, and client-site work
• Weekly site visits required
• Must be available for evenings, weekends, emergencies, and occasional overnight shifts
• Remote work is not permitted without approval

PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods
• Ability to lift up to 40 pounds occasionally
• Ability to work both indoors and outdoors in various environments

COMPENSATION:

Compensation for this role is set and cannot be negotiated

Why join us?

Join a growing organization where leadership, accountability, and professionalism are valued. This role offers the opportunity to make a direct impact on operations, client satisfaction, and team success while advancing your career in the security industry.

Apply today to become part of a dedicated operations leadership team committed to excellence in security services.

Certification Requirements

• NYS Security License
• Drivers License

Education Requirements

• High School Diploma/GED

Additional Information / Benefits

• Paid Holidays
• 401K/403b Plan
• Short Term Disability
• Dental Insurance
• Paid Vacation
• Long Term Disability
• Paid Sick Days
• Vision Insurance
• Medical Insurance
• Life Insurance