Automotive Service Advisor

Join the Dennis Sneed Ford Team Dennis Sneed Ford is seeking an experienced Automotive Service Advisor to join our Service Department. We are looking for a professional who takes pride in delivering exceptional customer service, building lasting customer relationships, and serving as the communication link between our customers and technicians. Our Service Advisors play a vital role in creating a positive ownership experience by combining strong customer service, mechanical aptitude, and effective communication to help ensure every repair begins with a clear understanding of the customer's concerns and ends with exceptional service. CUSTOMER EXPERIENCE Our Service Advisors are often the first and last person a customer interacts with during their service visit. Professionalism, communication, and follow-through help build trust and create long-term customer relationships. Welcome customers promptly and professionally. Listen carefully to customer concerns and ask thoughtful follow-up questions. Keep customers informed throughout the repair process. Explain completed repairs, maintenance recommendations, and available services. Deliver an exceptional customer experience from arrival through vehicle delivery. TECHNICAL KNOWLEDGE Customers often describe symptoms rather than the actual problem. A successful Service Advisor knows how to gather accurate information, recognize relevant vehicle information, and communicate customer concerns clearly to technicians to support an efficient diagnostic and repair process. Strong mechanical aptitude and understanding of automotive systems. Translate customer concerns into clear, detailed repair orders. Working knowledge of dealership service technology, manufacturer procedures, and diagnostic tools. Effectively communicate with technicians, the parts department, and customers throughout the repair process. Present maintenance recommendations and repair information in a professional, easy-to-understand manner. PROFESSIONAL SKILLS Success in a fast-paced service department requires organization, sound judgment, adaptability, and the ability to manage multiple priorities while maintaining accuracy and professionalism. Prioritize multiple repair orders while maintaining attention to detail. Demonstrate excellent organizational and time management skills. Build productive working relationships with customers, technicians, and fellow team members. Exercise sound judgment and professionalism in every customer interaction. Contribute to an efficient, team-oriented Service Department. ESSENTIAL QUALIFICATIONS We're looking for an experienced Service Advisor who is prepared to contribute from day one and provide the level of professionalism and customer care our customers expect from a Ford dealership. Previous Automotive Service Advisor experience in a dealership environment. Ford dealership experience strongly preferred. Strong mechanical aptitude and understanding of automotive service operations. Excellent communication, interpersonal, and customer service skills. Professional appearance and positive attitude. Valid driver's license with a clean driving record. Ability to successfully complete a pre-employment background check and drug screen. WHAT WE OFFER Dennis Sneed Ford values employees who take pride in their work and are committed to serving our customers. We offer a professional, team-oriented environment where employees can build a long-term career. Medical, Dental & Vision Insurance Paid Time Off Employee Vehicle Purchase Program Employee Discounts on Parts and Services Growth Opportunities Long-Term Career Stability Family-Owned and Operated Professional Team Environment Job Type: Full-time Schedule Monday through Friday 8-hour shift Work Location: In person We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr